KNOWLEDGE  MANAGEMENT (KM):
COGNITIVE  COMPETENCIES  AND TECHNOLOGICAL  SKILLS

 Volume 10, Number 6                                                                                January 2004

 
         Electronically Networked Intelligent Enterprises (ENIEs) are changing the very nature of business, economic, and education development.  Virtual Communities Of Practice (VCOP) are critical to achieve digital dividends.  What characteristics are essential for ENIEs via VCOPs?
What visionary strategies must businesses, communities, and education adopt to be competitive?

          InfoWorld contains a future of technology and CEO’s discuss agenda topics for the future.
Lists of leading companies and products are followed by paragraphs from key articles.  Comment on the World Summit on the Information Society is followed by a listing of many resources. 

          A series of articles in InfoWorld focus on “A Look Back” at technology:
(a) The Dawn of the PC, 1978-1985
(b) The Networked Enterprise, 1986-1995
(c) The Internet Era, 1996-1999
(d) The Age of (In)security, 2000-2003. 

They are followed by four “A Look Ahead” articles:
(a) The Path to Peevasive Computing
(b) Computers That Mimic Intelligence
(c) IT’s Future: The Invisible Workforce
(d) After Silicon: Biocomputing at Work. 
Then, Infoworld in 2028.

Alward, K. Clary, Gincel, Richard, and Terry, Jill et.al. (12.15.03).  http://www.infoworld.com
(For more on what these high-tech visionaries have to say about the future – infoworld.com/698)

          Chief Executive asked CEOs and thought leaders for their views about major challenges:
Rick Wagoner, Chairman and CEO, General Motors, The Economic Growth Imperative.
Bill George, former CEO, Medtronic, Toward More Authentic Leadership.
Diane Swonk, Chief Economist, Bank One, Beating Back Protectionism.
Chris Zook, Head, Global Strategy Practice, Bain & Co, How Companies Can Grow.
Clyde Prestowitz, President, Economic Strategy Institute, Shaping a Foreign Policy Environment.
Farooq Kathwari, Chairman and CEO, Ethan Allan Interiors, CEOs as Mediators of Conflict.
Irving Wladawsky-Berger, Technology & Strategy, IBM, Next Stage of Technology Revolution.
Shelly Lazarus, Chairman & CEO, Ogilvy & Mather, Repairing Brands and Reputations.
Hank Greenberg, Chairman & CEO, AIG, Reforming a Legal System That’s Out of Control.
Bill Niskenen, Chairman, Cato Institute, Governance Challenge: Unlocking Shareholder Value.

Special Section. Chief Executive, December 2003, No.194, 27-47. http://www.chiefexecutive.net
 
          Intelligent Enterprise highlights12 leading companies for each of four “pillars” critical to an intelligent enterprise: Collaborative Business, Intelligence, Integration, and Infrastructure.  Then, Intelligent Enterprise lists the 12 most influence companies   http://www.intelligententerprise.com
     
PeopleSoft                http:// www.peoplesoft.com                SPSS                        http:// www.spss.com
Fair Isaac Corp.        http:// www.fairissas.com                 ProClarity              http:// www.proclarity.com
Manugistics              http:// www.manugistics.com          ClearForest           http:// www.clearforest.com
Optiant                     http:// www.optiant.com                 Coremetrics         http:// www.coremetrics.com
Pegasystems           http:// www.pegasystems.com             Geac Computer        http:// www.geac.com
PLM Solutions         http:// www.eds.com                           Celequest           http:// www.celequest.com
Manhattan Assoc.    http:// www.manh.com                         Actuate               http:// www.acturate.com
Ilog                          http:// www.ilog.com                           Databeacon     http:// www.databeacon.com
Siebel Systems        http:// www.siebel.com                        Applix                     http:// www.applix.com
Savvion                   http:// www.savvion.com                     Netezza                 http:// www.netezza.com
Inxight Software       http:// www.inxight.com                     Silvon Software           http:// www.silvan.com
Model N                  http:// www.modeln.com                     Spotfire                   http:// www.spotfire.com
         
Integration                                                                Infrastructur

Ascential Software  http:// www.ascentialsoftware.com      Oracle                       http:// www.oracle.com
SeeBeyond Tech    http:// www.seebeyond.com                Sybase                    http:// www.sybase.com
Kalido Ltd.             http:// www.kalido.com                        Dell                              http:// www.dell.com
Sonci Software      http:// www.kancom.com               Mecury Interactive   http:// mercuryinteractive.com
InterSystems         http:// www.intersystems.com               MapInfo                 http:// www.mapinfo.com
Fujitsu Software     http:// www.fsw.fulitsu.com                  Computer Asociates       http:// www.cai.com
Tibco Software       http:// www.tibco.com                          Hewlett-Packard   http:// hewlettpackard.com
webMethods          http:// www.webmethods.com              EMC                            http:// www.emc.com
Siperian                http:// www.sipeaian.com                     Unica                         http:// www.unica.com
MetaMatrix            http:// www.metamatrix.com                Quest Software           http:// www.quest.com
Group 1                  http:// www.g1.com                             Pervasive Software  http:// www.pervsive.com
Sunopsis               http:// www.sunopsis.com                    Veritas Software       http:// www.veritas.com

                                                 The Intelligent Enterprise Dozen

                                  Cognos, Inc.                          http:// www.cognos.com
                                  BEA Systems, Inc.                http:// www.bea.com
                                  Informatica Corp.                    http:// www.informatica.com
                                  Business Objects                   http:// www.businessobjects.com
                                  Hyperion Corp                        http:// www.hyperion.com
                                  IBM Corp                               http:// www.ibm.com
                                  Microsoft Corp                       http:// www.microsoft.com
                                  SAS                                     http:// www.sas.com
                                  Information Builders, Inc.         http:// www.informationbuilders.com
                                  MicroStrategy, Inc.                http:// www.microstrategy.com
                                  NCR’s Teredata Division         http:// www.tek-tips.com
                                  SAP AG                               http:// www.sap.com
 
          Citigroup’s challenge was a tall order: revolutionize its paper-based system for recording trades and market conditions, known on the floor of the New York Stock Exchange as the “open outcry” trading system.

          To comply with NYSE requirements that all member companies move to paperless trading systems either by choosing a third-party application of by building their own, Citigroup opted for the later in an attempt to give its traders a proprietary advantage. Citigroup developed and deployed a wireless handheld system for its 24 brokers on the NYSE floor.  The new system not only eliminates manual trading and reporting processes, but also assists brokers in making ....

Canadian Imperial Bank of Commerce, HR info system                    http://www.cibc.com
Citigroup, NYSE handheld order management system (above)          http://www.citigroup.com
GMAC Commercial Holding Capital, loan process automation           http://www.gmacchcapital.com
Morgan Stanley, enterprise query services                                      http://www.morganstanley.com
Mutual Service, access infrastructure solution                                 http://www.mutualservice.com
Paymentech, Web application layer scanner                                   http://www.paymentech.com
U.S. Bancorp, virtual storage management                                      http://www.usbancorp.com
UnumProvident, integrated disability management tool                      http://www.unumprovident.com
Visa, USA, Web-based dispute-resolution tool                                 http://www.visa.com

Access  http://www.infoworld.com   and “Search” 2003 InfoWorld 100 (Nov. 10, 2003 issue).
Or, access article at  http://www.infoworld.com/article/03/11/07/44FEiw100list_1.html
Or, access Special Report at: http://infoworld.com/pdf/special_report/2003/44SRiw100.pdf

American Italian Pasta, supply chain                                  http://www.aipc.com
Arrow Electronics, worldwide availability and price                http://www.arrow.com
The Memec Group, supply chain integration                        http://www.memec.com
PowerSki International, design and Web collaboration          http://www.powerski.com


AdvancePCS, enterprise management change                      http://www.advancepcs.com
Answerthink, best practices knowledge repository                 http://www.answerthink.com
Bio Economic Research Association (Bio-ERA)                    http://www.bio-era.net
Canadian Red Cross Society, workflow collaboration             http://www.redcross.ca
CIGNA, integrated online benefits control panel                     http://www.cigna.com
Corbis, digital media watermaking solution                           http://www.corbus.com
Globix, integrated CRM system                                           http://www.globix.com

How are priorities set for Business Level Strategies, then converted into Information Technology (IT) infrastructure specifications with an action plan for Human Resources Development training?
How are decisions made about face-to-face (f2f) training vs. computer based online training?
How are decisions made to develop projects in house, out-source them or a combination of both?
 
American Assn. of Diabetes Educators, data repository              http://www.aadenet.org
American Hospital Assn., sign-on portal with content sharing      http://www.aha.org
Bayer Yakuhin (Japan), mobile task force automation                 http://www.bayer.co.jp/byl
Boehringer Ingelheim Pharmaceuticals, knowledge sharing         http://www.boehringer-ingelheim.com
Children’s Memorial Hospital, data and text mining                    http://www.childrensmemorial.org
Hartford Hospital, physician access project                               http://www.harthosp.org
HealthNow New York, medical billing/information EDI                 http://www.healthnowny.com
Jewish Hospital, paperless hospital                                          http://www.jhhs.org
Lancaster General, SSL VPN appliance                                    http://www.lancastergeneral.org
Memorial Health Systems, electronic medical records system    http://www.mhsil.com
Mercy Medical Center, wireless voice activated commun.           http://www.mercyrose.org
Pfizer, managed broadband access network                              http://www.pfizer.com
Seattle Children’s Hospital and Regional Medical Center,
          Wireless Tablet PC document management                     http://www.seattlechildrens.org
St. Joseph’s Hospital, wireless network                                     http://www.stjh.info
Wake Forest U. Baptist Medical Center, data security                http://www.wfubmc.edu

Brevard County, fingerprint ID system                                        http://www.brevardcounty.us
City of Beverly Hills, datacenter                                                http://www.bevelyhills.org
Florida Dept. of Law Enforcement, information security               http://www.fdle.state.fl.us
Los Alamos National Laboratory, handheld radiation monitors     http://www.lanl.gov
Montgomery County Children Services, Web-based case mg.     http://www.montcsb.org
Naval Criminal Investigation Service, satellite broadband             http://www.ncis.navy.mil
Nevada County, integrated information portal                             http://www.mynevadacounty.com
New York City Dept. of Buildings, inspection permit service        http://www.nyc.gov
Oakland Police Dept., Wi-Fi deployment for mobile users           http://www.oaklandnet.com
Vermont Office of Child Support, child support BI system           http://www.ocs.state.vt.us
U.S. Equal Employment Opportunity Commission, paper
          document conversion to electronic format                         http://www.eeoc.gov

Ball State University, digital media sharing                                  http://www.bsu.edu
Dartmouth College, functional magnetic resonance imaging          http://www.fmridc.org
Delaware State University, networked smart cards                       http://www.desu.edu
George Mason University, optical Ethernet solution                     http://www.gmu.edu
Golden Gate University, e-business initiative                               http://www.ggu.edu
JA-SIG Collaborative, uPortal                                                     http://www.ja-sig.org
MIT, content management system                                             http://www.ocw.mit.edu
New Intelligence, diversity education system                               http://www.newintel.com
Plano Independent School District, remote network access          http://www.pisd.edu
University of Dayton, intrusion prevention system                        http://www.udayton.edu

Other categories of winners are energy (1), media/publishing (1), and retail (2).
 
Notebook, Hewlett-Packard Business Notebook nx7000 (Notebooks outsold desktops in 2003).
Printer, Xerox Phaser 6250
Display, Samsung SyncMaster 192MP
Knowledge Management and Collaboration Tool, Microsoft Live (With Windows SharePoint)
Wireless, D-Link AirSpot DSA-3100 Gateway
Development Tool, BEA WebLogic Workshop
Server, Hewlett-Packard TC2120
Enterprise Resource Planning, Best Software MAS 90 Version 3.71
Storage, Maxtor One-Touch 250-Gbyte FireWire/USB1

Software                                                          Hardware       
ClickSoftware                                                    Antelope
Credent Technologies                                        Fujitsu Computer Systems
Datria                                                               Gambler-Johnson LLC
Everypath, Inc                                                    Intermec Technologies Corporation
Itron                                                                 Motion Computing, Inc.
ScanLynx                                                         Trimble             
ServicePower, Inc                                              Wireless Solutions
Tigerpaw Software                                             CDCE Incorporated            Hitachi
WennSoft                                                         Nextel                               Sony Ericsson

          By most metrics, 2003 was a down year for IT.  But against the backdrop of leaner budgets, thinner staffs, and a depressed economy, IT venders refined existing products and developed new ones to meet the needs of enterprise customers.  InfoWorld tracked this steady march of progress step by innovative step, reviewing more than 200 products in categories of every description during the past year – .Net development tools, J2EE app servers, Web services integration solutions, 10Gig switches, wireless LAN gateways, NAS and SAN hardware, firewalls and VPNs, and on and on.  In this 25-page roundup you’ll find reviews (listed alphabetically by category, vender, and product name) summarizing what we liked, what could be improved, and links to the full reviews online.                                     http://www.infoworld.com

Collaboration has two products as Excellent and eight products as Very Good:
Stalker CommuniGate Pro 4.1.5         http://www.stalker.com       http://www.infoworld.com/701
SuSE Linux OpenExchange Server 4  http://www.suse.com          http://www.infoworld.com/16
Data Management has three products as Excellent and five products as Very Good:                     KnowledgeBase.net Enterprise 3.0     http://www.knowledgebase.net      http:// www.infoworld.com/17
 
          The December edition of Health Data Management is a special issue on the theme Point-Of-Care Computing and begins with an outstanding article on Point of Care Can be Anywhere. 
Additional articles are listed below and can be accessed:  http://www.healthdatamanagement.com

Briggs, Bill (December 2003).  Point of Care Can be Anywhere.  Health Data Management, 11
(12), 23-34.
Gillespie, Greg (December 2003).  Cutting I.T. Down to Size. HDM, 11(12), 36-40.
Goedert, Joseph (Dec. 2003).  A Tablet a Day Keeps the Errors Away.  HDM, 11(12), 42-46.
Briggs, Bill (December 2003).  Point of Care on a Roll. HDM, 11(12), 48-50.
Schuerenberg, Beckie (December 2003).  Docs Get PDAs – Stat.  HDM, 11(12), 52-56.
(Articles coming next: I.T. and Evidence-Based Medicine and Trends in Supply Management).

          Health Data Management distributed its 10th annual Resource Guide containing extensive resources on hundreds of information technology companies.  And, the comprehensive listing of venders in 43 categories is available online.  http://www.healthdatamanagement.com

Advances in communication and information technologies require infrastructure modernization throughout the enterprise that must be continuously maintained and periodically upgraded.
How can employees be made to feel an active participant in learning communities extending from awareness raising through proficiency levels appropriate for current jobs as well as future roles?

          When grocery retailer and distributor Giant Eagle embarked on knowledge management three years ago, most employees at the chain’s 215 stores had never used computers in their jobs before.  In order to use the KM system (a Web portal called KnowAsis supported by Open Text LiveLink), they had to make the time to log in and read messages from their peers on proven practices, as well as post their own ideas.

          KM apps at Bristol-Myers Squibb, Halliburton, Shell E&P, Orix Capital Markets, the Federal Drug Administration, the NASA Jet Propulsion Lab, and other enterprises are mentioned.

Paul, Lauren Gibbons (December 1, 2003).  Why Three Heads Are Better Than One.  CIO, 17(5),95-104.                          http://www.cio.com                   http://www.cio.com/km

January 2004 KMWorld:  http://www.kmworld.com
Open Text  http://www.opentext.com  is the largest content management (CM) systems firm.
Stankosky, Michael (January 2004).  Tackling a Unified KM Framework. KMWorld, 13(1),1 & 3.
Woods, Eric (Jan 2004).  KM Past and Future.  KMWorld, 13(1), 12-13 +26.
Zimmermann, Kim Ann (Jan 2004).  Uncovering Buried Treasure.  KMWorld, 13(1), 24.
2003 KMWorld Promise and Reality Winners: Celebrating Knowledge Management
KMWorld Supplement: Best Practices in Business Process Management.
 
          The IT organization at Raytheon Aircraft saved $500,000 from a single project in 2002.  The nine CIOs at Textron saved a total of $5 million in six months.  One team of engineers at Fidelity Wide Processing expects to deliver $6 million to $8 million in cost reductions this year.
         
           Some of the country’s largest IT organizations are looking trim and vigorous these days.  It’s no miracle cure or diet of the month.  It’s a ... process methodology called Six Sigma.
         
           Six Sigma is a defect reduction methodology that transforms organizations....

Mayor, Tracy (December 1, 2003). Targeting Perfection. CIO, 17(5), 62-70.  http:// www.cio.com

         Not a day goes by that 7-Eleven CIO Keith Morrow doesn’t dream about RFID technology.
Like most CIOs in the retail industry, he believes that widespread RFID adoption is a sure thing and that the technology – which some day will enable him to track every single product, from manufacture to checkout (and possibly beyond), that the $33 billion convenience store chain sells – will revolutionize his business.  He also knows that the biggest names in global retailing – Carrefour, Gillette, Home Deport, Marks & Spencer, Metro AG, Procter & Gamble, Tesco and Wal-Mart – are all lining up behind it.      (Many other companies are highlighted in the article).

Levinson, Meredith (Dec. 1, 2003). The RFID Imperative.  CIO, 17(5), 78-91.   http:// www.cio.com

          Within the IT confines of today’s Fortune 500 companies, most business logic still runs on mainframe platforms that weren’t designed to take advantage of emerging technologies such as Web services.  This limits their usefulness as technology and business requirements evolve.  This article explores how Web services can extend returns from mainframe applications.  Transforming the legacy of business logic into enterprise-ready Web services promises to turn Big Iron to Gold.

Blank, Michael & Pottinger, Chris (December 2003). Business Integration Journal, 5(12), 12-14.
http://www.bijonline.com

          Delegates from 192 countries met in Geneva on December 10-12 to address a broad range of themes concerning the Information Society and adopt a Declaration of Principles and Plan of Action.  A United National Development Programme (UNDP) helps countries draw on expertise to harness Information and Communication Technologies (ICT). An Asian Forum on Information and Communication Technology and e-Strategy was held on 24 October 2003 to prepare for the meeting in Geneva.  Another meeting on 18 November 2003 was focused on converting the historical Silk Road reaching from Asia to Europe to a virtual Silk Road for promoting economic development.  A second phase of WSIS will be held in Tunis hosted by the Government of Tunisia from 16 to 18 November 2005.        http://sdnhq.undp.org/it4dev/
 
Strom, David & DeMarzo, Robert C. (Dec. 15, 2003).  Meeting of the Minds. VARBusiness, 19           (26), 22-28.  Four tech visionaries talk about tomorrow’s IT. http://www.varbusiness.com
Strom, David (Dec. 15, 2003).  Celebrating Innovation. VARBusiness, 19(26), 44-50.  The top
breakthrough technologies and how to profit from them.  http://www.varbusiness.com

Tech Outlook 2004 by eWeek Labs.  eWeek (Nov. 17, 2003).  http://www.eweek.com
The Year’s Top 10 Tech Stories.  eWeek (Dec. 22/29, 2003).  http://www.eweek.com

Innovators & Influencers.  InformationWeek (Dec. 22/29).  http://www.informationweek.com
James Phillips, FedEx Institute of Technology, U. of Memphis.  http://fedex.memphis.edu/
Karen Evans, CIO, U.S. Department of Energy.  http://www.energy.gov
Pawan Kumar, CEO, vMoksha, Bangalore, India.  http://www.vmoksha.com
Lev Gonick, prime mover behind OneCleveland.  http://www.onecleveland.org
John Thompson, CEO, Symantec Corp. http://www.semantec.com

GetEducated.com released recent editions at     http://www.geteducated.com
Best Distance Learning Graduate Schools – Business & Management, 2003.
Best Distance Learning Graduate Schools – Education & Library Science, 2003.
Best Distance Learning Graduate Schools – Technology, 2003.

Burgess Smith synthesized research and created a survey tool for “Preparing Yourself for Online Learning Communities” and will pilot it as a practicum.  Categories of competencies and skills are Technology, Planning and Design, plus Learning Facilitation.  He also synthesized research to create a “Courseware Assessment Tool.”  Imagine a dissertation making use of these two survey tools administered to a group to develop an HRD action plan.  E-mail: stonect@direcway.com

Fischler Graduate School of Education and Human Services
Summer Instruction, The Research Institute, & The Global Leading and Learning Institute
Disneyworld Contemporary Resort, July 25-30, 2004

KM can be accessed and mined: http://www.members.cox.net/greenka6/wgnewweb/wgmenu.html
KM began to include materials used in E-Commerce, international business, and capstone courses at graduate and undergraduate levels and assist dissertation advisees at different universities.  Contents include many variables essential in economic development, both domestic and global.
The KM October issue contains a detailed list of topics for July, August, and September issues. 

Comment: I work with individuals using multiple form and style guides with unique variations.
Content and leads to sources remain a central focus of KM; consistency to a format is variable.
Warren H.Groff, 3408 N. 49th St., Milwaukee, WI 53216-3208, 414-871-1127, groffw@nova.edu