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COGNITIVE COMPETENCIES AND TECHNOLOGICAL SKILLS Volume 10, Number 7 February 2004 ENTREPRENEURIAL TECHNOLOGY TRANSFORMATIONAL LEADERSHIP Over the centuries, technological innovation has spawned changes in how and where people live, play, work, and provide for their families. The late Harvard Business School professor Jai Jaikumar described how fire, the wheel, the lathe, the steamboat, the locomotive, the automobile, the telephone, and the airplane were transformational inventions. But his research shows that societies generally took 30 to 40 years to understand the possibilities of those inventions and leverage their use. When Jaikumar spoke ... in the early ‘80s, he described the invention of the computer as similar to other transformational technologies. He predicted that the computer would go through a birthing period, a childhood and an adolescence before reaching maturity. He estimated that this cycle would take a full generation. ... the computer age is now leaving its adolescence and will enter adulthood during this decade. Jaikumar’s research on technological innovation yielded another important observation: People, companies and even national economies have risen and fallen on their ability to understand and master “game-changing” technologies. Many manufacturers that didn’t embrace the lathe or the assembly line, for example, perished. Countries that were slow to adopt the steamboat or railroad fell behind in commerce. If this pattern holds for the information age, then the .... Feld, Charlie (December 15, 2003/January 1, 2004). Total Leadership: IT Leadership in 2010. CIO, 17(6), 32-34. http://www.cio.com charlie.feld@feldgroup.com The above mentioned article is part of a CIO “Fast Forward 2010" Special Issue. Other articles: Overby,
Stephanie. The Future of Jobs and Innovation. Pp. 44-52. soverby@cio.com
RESEARCH QUESTIONS How are Electronically Networked Intelligent Communities (ENICs) changing the very nature of business, economic, and education development, especially via Information Technology? How are Virtual Communities Of Practice (VCOP) playing a critical role in digital dividends? What competencies and skills are essential for designing and continuously modernizing ENICs? What visionary strategies must businesses, communities, and education adopt to be competitive? What leadership role should we play at the World Summit on the Information Society in 2005? How do we prepare Chief Innovation Officers for technology transformations? (Varon article). ENTREPRENEURIAL TRANSFORMATIONAL LEADERSHIP: 2010-2020 “Globally Competitive Communities” of the mid 1990s and “Wired Communities” of the late 1990s led to “Electronically Networked Intelligent Communities” (ENICs) that are changing the nature of community, economic, and education development. Dubai Internet City; Ennis, Ireland; and the Florida High Tech Corridor were noted in the January 2003 KM on p. 1. Taipei, Taiwan, was described as part of “The Taiwan Miracle” in the May 2003 KM on p. 7. Web site addresses were included for primary and secondary sources for ENICs in the issues. Collaboration competencies via Virtual Communities Of Practice (VCOP) are critical to achieve digital dividends. Awareness of advances in research and development (R&D) along with applications of best practices with convergence in communications and information technologies are as basic today as integration of math, sciences, and technologies were in earlier revolutions. A conceptual framework for envisioning advances in R&D in biometric, broadband, wireless and other technologies is in the April 2003 KM on p. 7. Applications to business-level strategies by economy sector and collaboration on projects such as converting to demand chains is complex but already evolving among multiple corporations and culturally diverse nations via VCOP. Macro-environmental variables with Web sites are in the January 2003 issue of KM, p. 3; variable include economic, governmental, and technological topics. The Trade and Developmnt Act of 2000 was used and focused on both the African Growth and Opportunity Act (AGOA) and the Caribbean Basin Economic Recovery Act (CBERA). Business level strategies are listed with Web sites in the January issue on p. 7. Business level strategies include market analysis, customer relations management, diversity focused on e-procurement and e-supply chains, e-commerce, fraud and identity theft prevention, logistics and multi-modal distribution and the conversion to demand chains, human resources development, and communication and information technologies. Entrepreneurial transformational leadership development is essential. http://www.GetEducated.com is a good resource about business degree programs. An analysis of distance education programs focused on e-business, logistics, and supply chain management is in the August 2002 KM, p. 13. Additional comments about MBA online programs are in the December 2003 KM, p. 8. Reports on the best distance learning graduate school for Business & Management as well as Technology were released in 2003 (January 2004 KM, p. 8; access reports at http://www.geteducated.com). Research by David A. Kirby led him to conclude that traditional business education is not only unable to develop entrepreneurial students but stifles economic development by not focusing on creativity and change strategies. http://www.celcee.edu RESEARCH
QUESTIONS What competencies and skills in leadership are critical for community and economic development? How do entrepreneurial development and transformational risk taking fit in a strategic plan? What education/training content, delivery system, and evaluation formats must be upgraded? What “awareness” basics are a foundation of content and are complemented with contemporary applications by case study analysis about business processes in a digital era of globalization? What are the design specifications for a portal that can be used to support diverse purposes? CHOKING ON INFORMATION or LOSING IT THROUGH .... For Aventis Pharmaceutical, there’s nothing more valuable to its future than the cumulative knowledge, experience, and perspective inside its scientists’ and researchers’ heads. But, information they used to keep scattered in E-mail in-boxes, on PC hard drives, and on ad hoc internal Web sites, any of which might offer a clue in the pursuit of the next blockbuster drug .... Kontzer,
Tony (Jan. 19, 2004). Content Overload. InformationWeek, Issue
972, 34-43.
SPEECH IN THE HEALTHCARE INDUSTRY Medical care providers, ranging from receptionists to insurance providers to specialist surgeons, currently have a wide array of applications available that may increase their productivity by using speech. Other beneficiaries include the recently established National Patient Safety Network and developers in the growing field of bio-informatics. There are advantages to using speech technology in medical and healthcare applications, such as record keeping and transcription, as well as many linguistic dangers of using similar tools to place pharmaceutical order, with potentially lethal consequences. http://www.speechtechnologymag.com Henton, Caroline (January/February 2004). Speech Technology, 9(1), 12-14 + 48. The Speech Technology Magazine 2004 Buyer’s Guide contains more than 100 companies in 19 market segments and is available online http://www.speechtechnologymag.com OUTSOURCING HOT SPOTS The appeal of low-cost labor outside U.S. borders is hard to resist. In India, for example, salaries for customer service representatives (CSRs) can be 80 percent to 90 percent less than those of U.S. agents. To boot, most CRSs in India have college degrees, whereas in the United States most CRSs have only high school diplomas. These low labor cost are spurring more and more companies to consider outsourcing their contact centers to service providers in offshore and nearby locations. The areas experiencing the most rapid growth are India, the Philippines, Canada, and Mexico, according to Datamonitor. http://www.destinationCRM.com Myron, David (February 2004). Outsourcing Hot Spots. CRM, 8(2), 26-30. CRM HELPS TRANSPORTATION COMPANIES DRIVE PROFITS Whether a company is transporting legendary golfers, tons of lumber, or ..., customer service is key. CRM in the transportation is as varied as what is being moved and who is moving it. But the bottom line is the same: CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies .... Picarille, Lisa (February 2004). Planes, Trains, & Automobiles. CRM, 8(2), 32-36. BIOMETRICS Biometrics is defined as technology that can identify a person by biological features unique to that individual. There are many types of biometrics: fingerprint, facial recognition, iris scanning, voice verification, hand geometry, keystroke dynamics and signature analysis. There is even a nascent category called gait recognition – identifying individuals by the unique way .... Harbart,
Tam (January 2004). A Market in Search of an Identity. Electronic
Business, 30(1), 58-65. http://www.eb-mag.com
http://www.feedback@eb.reedbusiness.com
THE TABLET REVOLUTION In May 2003, notebooks outsold desktop PCs for the first time, lending further credence to the notion that more and more professionals will be seeking the benefits of untethered computing. Purdue, Matt (January 2004). A Tablet in Your Future? Mobile Enterprise, 5(1), 22. Article was followed by “Tick, Tick, Tick ...” and “Down From the Mountain” as a prelude to “Who’s Who in Mobile Technology” for hardware, software, and wireless solutions. Hardware
(pp. CP2-7)
Software
(pp. CP8-16)
Wireless
Solutions (pp. CP17-20)
Articles in GLOBAL LOGISTICS & SUPPLY CHAIN STRATEGIES, January 2004 issue. http://www.glscs.com Taking the Risk Out of Your Supply Chain by Thomas A. Foster
Terrorists are well aware of the opportrunity that global supply chains
present to deliver a devastating attach on the U.S. It’s up to both
the government and U.S. importers to protect us.
Time Warner Books Creates a Showpiece for Distribution by Robert J. Bowman
Improvements in warehousing and transportation have created a profit center
at the publisher’s centralized distribution facility.
Better Economy, Tighter Capacity May Shift Trucking To Sellers’ Market by Jean Murphy
In recent years the trucking industry has experienced rapidly rising costs
in a rapidly falling economy. Now, with business up and capacity
down, the industry may find the leverage it needs to improve profitability.
Best Practices Minimize the ‘Luck Factor’ In SC Planning by Robert J. Bowman
Ten best practices in supply-chain planning, culled from conversations
with leading supply-chain executives, analysts and vendors – the first
of a series of six “Best Practices” articles to ....
Compliance with EU’s Electronic ‘Takeback’ Laws Costly. Global electronics companies are investing billions to get ready for the European Union’s takeback directive, effective in 2006. This requires all manufacturers to take back almost any end-of-life product with a battery or cord and dispose of it in an environmentally friendly way. “Electronic Recycling: What to Expect from Global Mandates” by Raymond Communications. Article indicates that Sweden will lead the “Knowledge Economy.” Supply-chain
Advantages of Doing Business in and from Canada by John Ferguson
Mine the Supply Chain Calendar of Events for 2004 at http://www.glscs.com/calendar/index/ HP’s TECHNOLOGY SOLUTIONS GROUP (TSG) You can fault Hewlett Packard for many things – but not for standing still. In its latest bid to take on its two largest rivals, Dell and IBM, the world’s second-largest giant is in the process once again of overhauling its enterprise business by combining, highend hardware, software, and services into one organization called the Technology Solutions Group (TSG). Schwartz, Jeffrey (January 26, 2004). HP Blends A New Unit. VARBusiness, 20(2), 14-15. Mine The Directory of Innovation by VARBusiness at http://www.varbusiness.com Articles in Jan. 2004 LATIN TRADE on BUST? WHAT BUST? http://www.latintrade.com Trade
Titan – response to questions by Mexican Economy Secretary Fernando Canales
How
has free trade affected Mexican business owners?
The
Revolutionary by Greg Brown, Latin Trade Editor-in-Chief, talks with Bill
Gates
Uruguaya
Massala by Joshua Goodman, Montevideo
Tracking
Trade by Cristina Kroll, Buenos Aires
Articles in Jan. 2004 APPLICATION DEVELOPMENT TRENDS http://www.adtmag.com App Servers: Up From Middleware by John K. Walter Suppliers take app servers to the next level as the technology aims to become e-business cornerstone; some fear the list will be too long. Modeling for .NET by Deborah Melewski and Jack Vaughan When you first think of modeling, you might not think of .NET. But tools already support such methods, and a Microsoft design set alternative is brewing that will surely shake the software design tree. Standards Emerge from Business Process Modeling (BPM) by Richard Adhikari Market share appears to be the choice over technology in the race to create a Business Process Modeling (BPM) standard. Brave New Performance Management World by Jack Vaughan Developers want more immediate feedback on rogue classes and call that diminish performance. IT managers want to know the health of the enterprise. VISION 2004: TECH FORECAST by WALL STREET & TECHNOLOGY Vision 2004 is a special issue dedicated to coverage of the most pressing business-technology issues on Wall Street. High on every CIOs agenda is regulatory compliance, .... Among the 14 issues are Sarbanes-Oxley, Mutual Funds, Sec 17a-4, Business-Continuity Planning USA Patriot Act, VoIP, Market Structure, etc. Vision 2004 is essential reading beginning with “Determining Priorities” by Editor-in-Chief Kerry Massaro to “Out of Whack: Aligning IT & Business” by Larry Tabb, CEO of The Tabb Group. kmassaro@cmp.com and ltabb@tabbgroup.com OUTLOOK 2004 by INFORMATIONWEEK The January 5 issue of InformationWeek contains “News Scan” items about e-commerce, CRM, spam, wireless and other topics followed by articles such as business priorities in “Catch the Wind,” “Trades On Time,” “Security Threats Won’t Let Up,” and “What’s Next for India?” http://www.informationweek.com http://www.informationweek.com/TC/sw/bizapps DAWN OF THE DIGITAL HOME A new type of contractor is knocking on the doors of U.S. homes, but a laptop, Internet connection and software are as much a part of the tools of his trade as a screwdriver and wire cutters. He’s the digital home integrator, an emerging breed of technology specialists who can build and support IT-driven solutions that network the home PC, living room entertainment center, household appliances, HVAC and lighting controls, and security systems. Just as the PC and data networking opened doors for businesses, the growth of shared Web access and wireless networking, convergence of computing and home electronics, and deluge of electronic media have many consumers pondering ways to interconnect, use and maintain the cavalade of cutting edge digital devices and technologies now crossing their doorsteps. Redman, Russell (January 2004). Dawn of the Digital Home. Digital Connect, 26-29. (Digital Connect is a new product from CMP Media’s CRN and Residential Systems magazines) NEXT ELECTRONIC DATA INTERCHANGE (EDI) A major commitment from the Department of Defense is expected to give a critical boost to a Web-based, business-to-business communications framework supporters call the next EDI. The framework is called electronic business using XML (ebXML) and has been under development through a United Nations-backed effort since 1999. While ebXML has gained some momentum overseas, it has yet to catch on as a requirement for doing business in the U.S. Bednarz,
Ann (Jan. 26, 2004). ‘Next EDI’ Gains Key Proponent. NetworkWorld,
21(4), 1-16.
Access China Sourcing Fair: Electronics & Components, http://www.chinasourcingfair.com CLARITY IN MISSION & VISION TRANSFORMATIONAL LEADERSHIP Bass, B. M. (1985). Leadership and performance beyond expectations. New York: Free Press. Bass. B. M., & Avolio, B. J. (1990). Transformational leadership. New York: Harper & Row. Bennis, W., & Goldsmith J. (1994). Learning to lead: A workbook on becoming a leader. Reading, MA: Addison-Wesley Publishing Company. Bennis, W., & Nanus, B. (1985). Leaders. New York: Harper & Row. Burns, J. M. (1978). Leadership. New York: Harper & Row. Collins, J. (2003, July 21). The 10 greatest CEOs of all times. Fortune Magazine, 148(2), 54-68. Fournies, F. E. (2000). Coaching for improved work performance. New York: McGraw-Hill. Hinkin, T. R., & Tracey, J. B. (1999). The relevance of charisma for transformational leadership in a stable organization. Journal of Organizational Change, 12 (2),105-120. Hunt, J. M.., & Weintraub, J. R. (2002). The coaching manager: Developing top talent in business. Thousand Oaks, CA: Sate Publications, Inc. Nahavandi, A. (2003). The art and science of leadership. Upper Saddle River, NJ: Prentice Hall. Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2003). Human resources management: Gaining a competitive advantage (4th ed.). Burr Ridge, IL: Irwin/McGraw-Hill. Parwar, B. S., & Eastman, K. K. (1997). The nature and implications of contextual influences on transformational leadership: A concept. Academy of Management Review, 22 (1), 80-110. Pettigrew, A. (1998). The awakening giant. New York: Blackwell. Wickman, F., & Sjodin, T. (1997). Mentoring. New York: McGraw-Hill. ANNUAL
MEETING ON GLOBAL LEADING, LEARNING, AND
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