KNOWLEDGE  MANAGEMENT (KM):
COGNITIVE  COMPETENCIES  AND
TECHNOLOGICAL  SKILLS


Volume 10, Number 8                                                                               March 2004


LEADERSHIP:  THE  VISION  THING

          We’ve been studying leadership and organizations for more than thirty-five years and have come to a conclusion: All world-class organizations we know are driven by three critical factors:

          – Clear vision and direction championed by top management.
          – Trained and equipped people focused on implementation of the agreed-upon vision and direction.
          – Established recognition and positive consequence systems that sustain the behaviors and        
             performance that the vision and direction require.

Blanchard, Ken, and Stoner, Jesse (Winter 2004).  The Vision Thing: Without It You’ll Never Be a World-Class Organization.  Leader to Leader.  Hoboken, NJ: John Wiley & Sons, Inc.

LEADERSHIP:  ECONOMIC  EMPOWERMENT  FOR  HISPANICS

          The early 1970s brought Hispanics national presence as a social force.  By 1971, Cesar Chavez had organized 80,000 workers in a labor union; the following year the United Farmworkers joined the AFL-CIO.  Meanwhile on college campuses throughout the Southwest, students organized to protest “Occupied Mexico/Aztlan,” in the words of the National Chicano....

          By the end of the 1970s, Hispanics had emerged as an organized constituency eager to claim their place in the U.S. economy.  Business-oriented groups such as the Society of Hispanic
Professional Engineers (1974) and the United States Hispanic Chamber of Commerce (1979) took their place beside older civil rights organizations such as the National Council of La Raza (1968) and the League of United Latin American Citizens.       (Article contains a more detailed account).

Russell, Joel (March 2004).  The Social Movement That Grew Up.  Hispanic Business, 20-22.
The first of a four-part series celebrating 25 years of HB.    http://www.hispanicbusiness.com
 
LEADERSHIP:  ENTREPRENEURIAL  TECHNOLOGICAL  TRANSFORMATIONS
         
     Everyone working in technology spends part of the time trying to predict the future.  At Intel, it’s a full-time job.  “We develop technology for markets that don’t exist for products that don’t exist,” Intel president and chief operating officer Paul Otellini says. “It’s daunting business.”

Greenemeier, Larry (Feb. 23, 2004).  Intel’s Crystal Ball.  InformationWeek, Issue 977, 36-49.
 
OFFSHORE  OUTSOURCING  R&D:  REWARDS  AND  RISKS

          Back in 1987, Cadence Design Systems became the first electronic design automation (EDA) vender to open an R&D center in India, where it now has 300 developers.  Since 2000 it has opened two R&D centers in China and one in Russia, employing a total of 100 developers.  Cadence says that none of the centers replace existing U.S. jobs.  As business demands, it will increase R&D jobs both onshore and off, but more jobs will be created offshore.

          Cadence isn’t alone.  Electronics companies have done R&D offshore for years and are doing more and more for many reasons.  Doing R&D in India or China reduces cost by at least one-third, but that is only part of the story, executive argue.  It gives them access to skilled workers at a time when the United States is producing fewer engineers, creates 24-hour development cycles and places R&D resources close to current or future markets.

          Those are the rewards.  The offshore-R&D strategy also has risks.  Haphazard execution offshore can lead to lower productivity and put intellectual property at risk.  Back at home, engineers’ morale suffers every time new offshore jobs are created while U.S. unemployment remains high.  There’s a growing public outcry over loss of U.S. jobs due to the offshore trend.

Roberts, Bill (March 2004).  The Perfect Storm Brews Offshore.  Electronic Business, 30(3), 46-57.  http://www.eb-mag.com     The April issue will have an article on offshore R&D.       

OUTSOURCING:  BEFORE  AND  AFTER  THE  CONTRACT  IS  SIGNED 

          Outsourcing part or all of an organization’s information technology operations is not a decision to be made lightly.

          CIOs and other executives typically spend months analyzing their operations and debating the pros and cons of outsourcing before deciding to go forward with the arrangement.

          And when they sign on the dotted line, one couldn’t fault them for feeling a sense of relief.  A chief attraction of outsourcing is that it eliminates the headaches of day-to-day management, and enables organizations to cut costs and streamline their I.T. operations.

          However, organizations that have taken the outsourcing route say their work is not done when they hand over the I.T. reins – in fact, it’s just getting started.

Cover Story (March 2004).  Outsourcing: Before and After the Contract is Signed.  Health Data
          Management, 12(3), 26-34.   http://www.healthdatamanagement.com    Additional articles:

Taming the Infrastructure Beast by Bill Briggs, pp. 36-44.

The I.T. of Tomorrow: Is it Here Today? by Greg Gillespie, pp. 46-54.

A Tablet a Day ... by Beckie Kelly Schuerenberg, pp. 56 and 58.
 
TRANSFORMING  HEALTHCARE  THROUGH  INTEGRATION

          The February issue of Business Integration Journal included a first-ever industry-focused supplement with the above-mentioned title. In addition to subscribers, the issue was distributed to about 14,000 attendees at the Healthcare Information and Management System Society (HIMSS) meeting.  Editor-in-Chief Bob Thomas indicates more supplements are coming.         Articles are:

Transforming Healthcare Through Integration by Tony M. Brown.

Partners HealthCare Systems Handles Rapid Expansion With InterSystem’ Ensemble by
          Mary Finn.            InterSystems Ensemble:     http://www.InterSystems.com

Blue Cross Blue Shield of Massachusetts Reduces Complexity and Costs With SeeBeyond
          by Tony M. Brown.       SeeBeyond Technology Corp.:      http://www.seebeyond.com

The Changing Role of IT in Healthcare by Tony M. Brown.

An Apple a Day?  Business Process Outsourcing for Healthcare by Michael J. May.
          http://www.dakotaimaging.com

Hartford Hospital’s Healthy Innovation: A Prescription for Success With Novell by Tony
          M. Brown.         Novell exteNd and Nsure solutions:        http://www.novell.com

PSI Improves Patient Safety With First Consulting Group & SeeBeyond by Marty Roberts.
          SeeBeyond Technology Corp.:      http://www.seebeyond.com

Business Integration Journal Vendor Guide         http://www.bijonline.com
          Accenx Technologies, Inc                        http://www.accenx.com
          Boston Software Systems                        http://www.bossoft.com
          DataMirror                                              http://www.datamirror.com
          FCG Technology Services                        http://www.fcg.com
          Hewlett-Packard                                      http://www.hp.com/solutions/microsoft/eai
          Ensemble InterSystems                           http://www.intersystems.com
          SeeBeyond Technology Corp.                   http://www.seebeyond.com
          Vitria Technology                                     http://www.vitria.com

MOBILE  ENTERPRISE  HEALTHCARE  PROVIDER  ARTICLES

Prescription for Success by Lee Gimpel (pp. 30-33).

Early A-doctors by Randi Rosenberg (pp. 34-38).

Doctor, Doctor, Give Me the Cure by Craig Settles (pp. 40-42).

Citation info: (March 2005).  Mobile Enterprise, 5(3).   http://www.MobileEnterpriseMag.com
 
Articles in GLOBAL LOGISTICS & SUPPLY CHAIN STRATEGIES, February 2004 issue.
http://www.glscs.com

‘Operation Transformation’ Under Way at DLA by Editorial Director Jean V. Murphy
          The Defense Logistics Agency is a $26bn enterprise tat would rank near the middle of the Fortune 100 if it were a private business.  In the late 1990s, DLA began a massive re-engineering project aimed at at transforming its internally focused, transaction-based business model to one that is externally focused on customers and suppliers and based on collaborative partnerships.
Visit The Library at         http://www.supplychainbrain.com        Category: Interviews/Opinions

Ideas & Trends in Supply-Chain Management
          Look to supply-chain managers to shift from a tactical focus back to a more strategic approach in 2004, in response to improvement in the economy, renewed spending on systems....
Visit The Library at         http://www.supplychainbrain.com

Is Your Supply Chain Ready for Sarbanes-Oxley?  by Russell Goorman
          It’s a mistake to see the financial information reporting and documentation requirements of the act as the responsibility solely of either the CFO or the IT department.  Sarbanes has many implications fo supply-chain management.
Visit The Library at         http://www.supplychainbrain.com        Category: Supply-chain Trends

Global Trade Drives Third-Party Logistics Providers’ Expansion by Thomas A. Foster
          The eastward expansion of the European Union.  The entry of China to the World Trade Organization.  The likely spread of NAFTA to all of the Americas.  The juggernaut of free trade and globalization of manufacturing and retail sourcing is unstoppable.  But the speed with which this globalization is reshaping supply chains has been startling, especially for third-party ....
Visit The Library at         http://www.supplychainbrain.com       Category:Logistics/Transportation

U.S. Distributor Plan for Major Sales Growth on the Boil (Case Study) by Robert J. Bowman
Visit The Library at         http://www.supplychainbrain.com        Category: Case Study

Whether Building Block or Hurdle, VMI Generates Renewed Interest by Jean V. Murphy
Visit The Library at         http://www.supplychainbrain.com        Category: SCM Technology

How Your Supply Chain Can Build or Destroy Your Brand - Bret Kinsella & Joseph Benson
Visit The Library at         http://www.supplychainbrain.com        Category: Interviews/Opinions

CHINA  CONTINUES  TO  ATTRACT  LOGISTICS  SERVICES  PROVIDERS

          G-Log reports that IBS Logistics is among its most recent clients in the lead logistics provider category to use the developer’s Global Command and Control Center software.  IRB plans to use the product as the technology backbone of its end-to-end supply-chain management services to and from China.   Access Asia, Regional Focus, p.60        http://www.glscs.com
Plus more such as BDP Expands in China Once Again.    http://www.bdpinternational.com
BDP International, Philadelphia, operates freight logistics offices in 20 cities in North America.
 
BUSINESS  DEVELOPMENT  AND  TRADE  MISSIONS
        
          Business Development and Trade Missions can provide an exceptional opportunity for awareness about cultures and a broad range of variables for commerce today and in the future.
Governor James Doyle and Commerce Secretary Cory L. Nettles will assist corporate leaders in Wisconsin promote business development with their counterparts in China, on March 19-30.          Details can be obtained at      http://commerce.wi.gov.IE/IE-ChinaMission.html
And, access: John Schmid, “To Doyle, China is promise, not peril.”    http://www.jsonline.com

          The WI Dept. of Commerce indicates that market information is available at:
U.S. Dept. of Commerce Commercial Service          http://www.export.gov/comm_svc/
U.S. State Dept. Background Notes on China          http://www.state/r/pa/ei/bgn/18902/htm
Chinese Embassy in the United States                   http://www.china-embassy.org/eng/
Hong Kong Economic and Trade Offices Site           http://www.hongkong.org

         The group will discuss business development in Beijing, Shanghai, Nanjing and Hong Kong.
Beijing   http://www.beijingpage.com                 Shanghai      http://www.sh.com
Nanjing  http://www.chinavisa.com/nanjing/       Hong Kong    http://www.discoverhongkong.com
   
         Additional Web sites are useful in thinking about business development and trade missions:
World Trade Organization                            http://www.wto.org
U.S. Trade Reports                                     http://www.ustr.gov.reports/nte/2003/index/htm

A  FRAMEWORK  FOR  ENTREPRENEURIAL  STRATEGIC  THINKING

          Community, economic, and educational development must be synchronized to achieve a good Return On Investment (ROI).  What are the mission and vision of a group of corporate leaders and economic development officers on a business development and trade venture?

Can preparation sessions be shared for community and educational development?  What goals are planned? 
How will this activity guide planning about other economic opportunities?


Business Development                2004         2005         2006         2007         2008         2009
Asia, China          (What economic, governmental, and technological variables must be analyzed?)
          Beijing
          Shanghai
          Nanjing
          Hong Kong
Asia: South Korea, Taiwan, Thailand, etc
Africa                   (African Growth and Opportunity Act – KM, June 2003, p. 2-3)
Central America    (Caribbean Basin Trade Partnership Act – KM, June 2003, p. 3)
  and South America
European Union
 Domestic               (What infrastructure is essential, especially education/training?)
         Content: Convergence of B2B and B2C Technology, Outsourcing, Security
         Economy Sectors: Agriculture, Manufacturing, Multi-modal Transportation, Services
 
Articles in BUSINESS CONTINUITY, Jan/Feb 2004
http://www.continuityinsights.com

The Current State of Business Continuity by Continuity Insights and KPMG, pp. 26-31.

BC: Looking Back and Looking Ahead by Steven J. Schnell, pp. 32-35.

Corporate Governance Survey 2003: Threats, Preparedness, and Ethics, pp. 36-41.

What Data Loss Can Cost Your Company by Marylaine Canavan, pp. 42-44.

The Human Factor of a Corporate Security Policy by Michael Seese, pp. 46-48 and 50-53.

PORTALS

          When portals were first introduced in the late ‘90s, most started as content aggregators that
delivered unstructured information in a more personalized manner.  Eager to take advantage of this technology and make it available to their users, many enterprises built portals quickly, then filled them with content that was relatively easy to deploy (e.g., intranet pages).

Rosenbloom, Scott (February 2004).  When it Comes to Portals, Legacy Integration is Critical.
          Business Integration Journal, 6(2), 20-23.     http://www.bijonline.com

DIVERSITY  PIPELINE  ALLIANCE

          A new report published by the Diversity Alliance Pipeline indicates that strategies must be created and implemented to increase minority student awareness and preparation for business beginning with middle school to the MBA and beyond.     http://www.diversitypipeline.org

Perez, Janet (March 2004).  Building a Professional Pipeline.  Hispanic Business, 44-45.
http://www.hispanicbusiness.com

Leadership in Deployment of Electronically Networked Intelligent Enterprises
with Virtual Communities Of Practice for improving Quality Of Life (QOL)

          Numerous issues will be important in the years ahead.  No issue will be more important, however, than Human Resources Development (HRD) for Electronically Networked Intelligent Communities (ENICs) via Virtual Communities Of Practice (VCOPs).  Knowledge Management (KM) has contained information about ENICs via VCOPs (Jan, 2003, p. 1; Aug 2003, p. 1)

          Business courses in E-Commerce, International Business, and business capstone courses plus a doctoral HRD course yielded insights about “basics” that are essential for a digital era.
Essential include “mining” skills from business entrepreneurship, domestic and global data and information, and communication and information technologies Web sites.  The mix of Web sites will vary based on desired outcomes.  A display of sites used in a first session is on p. 7.
 
 MINING  FOR  MISSION  &  VISION  VALUED  ADDED  KNOWLEDGE

1.  ACCESSING, BROWSING, AND MINING DATA AND INFORMATION
a.  Combinations of key words to access primary and secondary sources
          http://www.google.com                   Dupont Company
                                                                 Monsanto Company
          http://www.teoma.com                    Electronic Commerce (B2B and B2C)
                                                                 Logistics and Supply Chain Management
                                                                                                                                 
2.  BUSINESS ENTREPRENEURSHIP
          http://www.sba.gov.starting/indexbusplans.html      Small Business Administration
          http://www.wwbic.com                     Wisconsin Women’s Business Initiative Corporation
          http://www.internet.com                    Internet and IT Network from Jupitermedia Corp.
          http://www.smallbusinesscomputing.com                Small Business Computing
          http://www.blackenterprise.com/                             Black Enterprise (see June 2003)

3.  DOMESTIC AND GLOBAL DATA AND INFORMATION
a.  Global policy influencing organizations via financing projects and reports
         http://www.un.org                                      United Nations
         http://www.unesco.org                                UNESCO
         http://www.who.int/en/                                World Health Organization
         http://www.wto.org                                      World Trade Organization
         http://www.wtca.org                                     World Trade Centers Association

b.  Governments, Summits, Trade Missions, and Trade type Web sites like CIBERS
         http://www.embassy.org/embassies                  Embassies in Washington, DC
         http://www.gksoft.com/govt/en/africa.html      Africa Governments on the WWW
         http://www.ustr.gov/reports/nte/2003/index.htm    U.S. Trade Reports
         http://www.africacncl.org             Africa – U.S. Business Development Summit
         http://www.latintrade.com/           Latin Trade (see June 2003 for 500 biggest tech spenders)
         http://www.ciber.centers.purdue.edu Centers for International Bus Education and Research
   
4.  COMMUNICATION AND INFORMATION TECHNOLOGIES
        Biometrics – http://www.biometricgroup.com/e/zephyr_charts.htm
        Broadband – http://www.jespinal.com/broadband.html
        e-Newsletters from Publications and Schools – http://www.knowledge.wharton.upenn.edu
        Online Training – (see Training, March 2003, for top 100, http://www.trainingmag.com
        DoC, WI – http://www.commerce.state.wi.us/          IE/IE-Int’lGuideForBusiness.html

5.  KNOWLEDGE  MANAGEMENT (KM) NEWSLETTERS & OTHER  RESOURCES
KM can be accessed and mined: http://www.members.cox.net/greenka6/wgnewweb/wgmenu.html
a.  KM  (August 2002 - August 2003); consumers can directly link to hundreds of Web sites.
b.  E-Commerce: B2B, B2C, M-C.  Handout for the National Black Chamber of Commerce.

Warren H.Groff, 3408 N. 49th St., Milwaukee, WI 53216-3208, 414-871-1127, groffw@nova.edu
 
VIRTUAL  TRADE  MISSION

          Corporations joined the President’s Export Council and units of the U.S. Government to fund a program to promote awareness by students about commerce around the world in 1996-97.  Corporations included Autodesk, Boeing, General Electric, Raytheon, Texas Instruments, and others.  Organization included the American Automobile Manufacturers Association, United Steel Workers of American, Small Business Exporters Association, US-ASEAN Business Exporters Association, and others.  In addition to the President’s Export Council, the U.S. Department of Commerce and Small Business Administration were participants.  Sponsor Countries included Singapore, Hungry, Malaysia, and Indonesia. 

          Educational institutions that participated in the project were a middle school, eight high schools, a vocational school, and a polytechnic school.  Over 100 individuals including CEOs, Ambassadors, Labor leaders, Members of Congress, employees of Sponsor Companies, research scholars, and others contributed knowledge to the Virtual Trade Mission (VTM) project.

MIDDLE  COLLEGE  VIRTUAL  HIGH  SCHOOL

          An alternative high school was created on a  campus of LaGuardia Community College.
A Middle College High School was designed at South West Tennessee Community College on the Mid-Town Campus in 1986-87 and began operation in 1987-88 with 83 at-risk sophomores.  Approximately 100 at-risk youngsters were added as sophomores each year.  An articulation curriculum integrated into a college environment helped hundreds of at-risk youngsters.

          Middle College High Schools increased in number.  A Middle College National Consortium was formed in 1993 with support from the Pew Charitable Trusts and DeWitt Wallace Reader’s Digest Fund.  The Consortium launched its Early College initiative in 2002 funded by the Bill and Melinda Gates Foundation, Carnegie Corporation of New York, the W. K. Kellogg Foundation, and the Ford Foundation to assist in redesigning existing colleges and to help open new ones.

What are the educational specifications that are needed to prepare professionals and technicians
in communication and information technology roles, digital healthcare provider roles, etc?
What competencies and skills must individuals have to perform above-mentioned and other emerging and constantly changing roles within Electronically Networked Intelligent Communities?

ANNUAL  MEETING  ON  GLOBAL  LEADING,  LEARNING,  AND  RESEARCH

Fischler Graduate School of Education and Human Services
Summer Instruction, The Research Institute, & The Global Leading and Learning Institute
Disneyworld Contemporary Resort, July 25-30, 2004
http://www.fgse.nova.edu/summer/

KNOWLEDGE  MANAGEMENT (KM)  and  OTHER  RESOURCES
Comment: I work with individuals using multiple form and style guides with unique variations.
Content and leads to sources remain a central focus of KM; consistency to a format is variable.
Warren H.Groff, 3408 N. 49th St., Milwaukee, WI 53216-3208, 414-871-1127, groffw@nova.edu