KNOWLEDGE  MANAGEMENT (KM):
COGNITIVE  COMPETENCIES  AND
TECHNOLOGICAL  SKILLS
 

Volume 10, Number 12                                                                                               July  2004
 


INTELLIGENT  COMMUNITY  (IC)  FORUM  AWARDS  for  2004
http://www.intelligentcommunity.org/html/ICawards2004.html

 
Intelligent Community of the Year: Glasgow, Scotland, UK 
IC Visionary: Pedro Cerisola, Mexico, Sec of Communications 
IC Technology of the Year: New York Mapping Assistance 
Intelligent Building of the Year: Cyberport, Hong Kong, China 
http://www.glasgow.gov.uk 
http://www.e-mexico.gob.mx
http://www.cmap.nypirg.org
http://www.cyberport.com.hk

         Indicators for selection of ICs and Ics in 2002 and 2001 are listed in KM, Jan. 2003, p. 1.  Comments were made about Ennis, Ireland ( http://www.ennis.ie/ ); Florida High Tech Corridor 
( http://www.floridahightech.com ), and Dubai Internet City ( http://www.dubaiinternetcity.com ). Taipei is highlighted in KM, May 2003, p. 6.  http://www.taipei.gov.tw/English/index_1.htm

CEO of the YEAR
For revolutionizing how business absolutely, positively gets done,
Fred Smith of FedEx is the 2004 CEO of the year

          There’s no question that Smith, chairman, president, and chief executive officer of FedEx, is running in front of a huge parade. FedEx, the company that Smith founded as a start-up in 1971, is now a $25 billion giant, soon to become even bigger because of its acquisition of Kinko’s.  FedEx is at the heart of how the American manufacturing base is globalizing, allowing all manner of parts and products to arrive from mostly Asian destination in a just-in-time way.   “In the high-tech and high-value-added sectors in particular, but also in the lower-value-added sectors, the location of production is almost irrelevant,” Smith says.

Holstein, William J. (June 2004).  Leader of the Pack.  Chief Executive, No 199, 28-34.
http://www.chiefexecutive.net

WOMEN  IN  TECHNOLOGY  INTERNATIONAL  (WITI)

         WITI is the premiere global organization helping tech-savvy women attain their professional goals.  With a global network of smart talented women and a market reach exceeding two million, WITI has established powerful strategic alliances and programs to provide connections, resources and opportunities within a supportive environment of women committed to helping each other.  WITI’s mission is to empower women worldwide to achieve unimagined possibilities and transformations through technology, leadership and economic prosperity. 
http://www.witi.com

WORLD VIEW
Grabbing Today’s Opportunities Takes A Global Outlook On Business Technology

          For many companies, future growth requires adopting a singular, global view of nearly every aspect of the business: the workforce, supply chain, operations, and sales.  That means a global approach to business technology, whether it’s supporting a network infrastructure spanning dozens of countries or coaching development teams from Brussels to Bangalore.   Companies are:

Johnson Controls              http://www.johnsoncontrols.com
Manpower                        http://www.manpower.com
Bank of New York             http://www.bankofny.com
GrafTech International       http://www.graftech.com
EDS                                http://www.eds.com

Global Forces (May 31, 2004).  InformationWeek, 991, 40-50. http://www.informationweek.com
          Mine the Business Services Tech Center: http://www.informationweek.com/TC?bizservices

THE  GARTNER  RESEARCH  TEAM
Business Integration Journalhttp://www.bijonline.com  and  http://www.gartner.com

          David McCoy and 12 of his fellow Gartner analysts address topics from their research:
David Smith – Web Services Enable Service-Oriented and Event-Driven Architecture.
Massimo Pezzini – Composite Applications: Where Development and Integration Meet.
Yefim Natis – Service-Oriented Architecture Ushers in Next Era in Bus Software Engineering.
L. Frank Kenney – Enter the B2B Gateway.
Bill Gassman – Business Activity Monitoring Aids Corporate Performance Management (CPM).
Gene Phifer – The Role of the Portal in Integration.
Roy Schulte – Using Events for Business Benefit.
Daryl C. Plummer – Service-Oriented Development of Applications (SODA) Makes Service-
          Oriented Architecture More Productive.
Kenneth G. McGee – The Real Time Enterprise: Business Integration’s Last Frontier.
Jess Thompson – Application Integration: State of the Union.
Benoit Lheureux – Integration as a Service: EAI Meets ASP.
Jim Sinur – Compound Metrics Are Required to Reflect the Full Value of BPM. 

ARTICLES and a  CASE  STUDY  ABOUT  CHINA

Galuszka, Peter (June 2004).  Brains Behind The Brawn. Chief Executive, No 199, 36-38.
Newman, Rick (June 2004). Military Pinstripes. Chief Executive, No 199, 40-43.
Martin, Justin (June 2004). Raising the Pay Bar. Chief Executive, No 199, 44-47.
Sherman, Erik (June 2004). Reinvent or Die. Chief Executive, No 199, 48-51.
Pellet, Jennifer (June 2004).  Health Care Crisis. Chief Executive, No 199, 56-59.
Cracking China is an article in the June issue of Chief Executive about Procter & Gamble:
Dyer, Davis; Dalzell, Frederick; and Olegario, Rowena.  Rising Tide: Lessons from 165 Years 
          Of Brand Building at Procter & Gamble.  MA: Harvard Business School, 2004.

Infoworld, May 24, 2004, contains a list of 12 IT Innovators behind breakthrough technologies.

FREE  TRADE  AREAS

          A Central America Free Trade Agreement (CAFTA) was reached in May between Costa Rica, El Salvador, Guatemala, Honduras, and Nicaragua and the U.S.  Paralleling CAFTA is a competition for the headquarters of the Free Trade Area of the America’s (FTAA) that will become the world’s biggest trade area.  Candidates for the FTAA headquarters are Atlanta, Miami, Panama City, and Port-of-Spain.  Trinidad and Tobago has the support of 15 of the FTAA’s 34 nations, all of them English-speaking Caribbean countries.

Reveron, Derek. (May 2004).  Bloc Heads.  Latin Trade, 12(5), 24. 
http://www.latintrade.com

COSTA  RICA,  EL SALVADOR,  GUATEMALA,  HONDURAS,  and  NICARAGUA
http://www.ustr.gov/reports/nte/2004/index.htm

Costa Rica

          The U.S. trade surplus with Costa Rica was $53 million in 2003, an increase of $78 million from a $25 million deficit in 2002.  U.S. goods exports in 2003 were $3.4 billion, up 10 percent from the previous year.  Corresponding U.S. imports from Costa Rica were $3.4 billion, up 7 percent.  Costa Rica is currently the 29th largest export market for U.S. goods.

El Salvador

          The U.S. trade deficit with El Salvador was $196 million in 2003, a decrease of $123 million from $318 million in 2002.  U.S. goods exports in 2003 were $1.8 billion, up 9.6 percent from $1.7 billion the previous year.  Corresponding U.S. imports from El Salvador were $2.0 billion, up $37 million.  El Salvador is currently the 43rd largest export market for U.S. goods.

Guatemala

          The U.S. trade deficit with Guatemala was $672 million in 2003, a decrease of $80 million from 2002.  U.S. goods exports in 2003 were $2.3 billion, up 11.2 percent from the previous year.  Corresponding U.S. imports from Guatemala were $2.9 billion, up 5.3 percent.  Guatemala is currently the 40th largest export market for U.S. goods.

Honduras

          The U.S. trade deficit with Honduras was $467 million in 2003, a decrease of $224 million from $690 million in 2002.  U.S. goods exports in 2003 were $2.8 billion, an increase of $274 million from $2.6 billion in 2002.  Corresponding U.S. imports from Honduras were $3.3 billion, up $50 million from 2002.  Honduras is currently the 32th largest export market for U.S. goods.

Nicaragua

          The U.S. trade deficit with Nicaragua was $266 million in 2003, an increase of $24 million from $242 million in 2002.  U.S. goods exports in 2003 were $503 million, a 15.1 percent increase from the previous year.  Corresponding U.S. imports from Nicaragua were $769 million, up 13.2 percent.  Nicaragua is currently the 65th largest export market for U.S. goods.

ADDITIONAL  RESOURCES

Director of Central Intelligence                        http://www.odci.gov/cia/publications/factbook
U.S. Agency for International Development      http://www.usaid.gov/
U.S. Department of State                               http://www.state.gov/
Centers for Internatl Bus Ed and Research       http://www.ciber.centers.purdue.edu

DEMAND  DRIVEN  SUPPLY  CHAINS

          The productivity boom that has carried the economy through the 2001 recession continues like a perpetual motion machine into the official recovery.  It owes much of its life to the demand driven production model that made manufacturing and distribution increasingly lean over the last decade.  For consumer packaged goods (CPG) manufacturers, pricing pressures and the profitability imperative continue to drive decreasing inventory, labor costs, and lead times as well as increased visibility, productivity, and profitability via sophisticated software tools.

          For most CPG companies, the outsourcing decision is long settled – a critical mass of manufacturers have moved to low-cost overseas manufacturing, making outsourcing a competitive necessity in this marketplace.    (Article contains excellent content with resources)

Navas, Deb (May 2004).  Consumer Packaged Goods: Leaner and Meaner.   Supply Chain
Systems, 24(4), 10-15. http://www.scs-mag.com

Checkpoint Systems                     http://www.checkpointsystem.com
Demand Management Inc.             http://www.demandsolutions.com
i2 Technologies Inc.                      http://www.i2.com
Manhattan Associates                   http://www.manhattanassociates.com
Milford Manufacturing Services        http://www.milfordmfg.com
Operations Concepts Inc (OCI)        http://www.operationsconcepts.com
PeopleSoft Inc.                              http://www.peoplesoft.com
SAP America Inc.                          http://www.sap.com/usa
Sun Microsystems                         http://www.sun.com

SUPPLY  CHAIN  PARTNERS  ADDRESS  IDENTITY  CRISIS

          Doing supply chain business in the post-9-11 era means dealing with several seemingly paradoxical forces: the need to share data, the need to guard against threats, and the need to protect privacy.  Increasingly far-flung trading partners need real time data communication in order to meet the ever-shortening patience of the market-place.  At the same time, the Internet, the venue that makes this essential communication possible, is increasingly ravished by worms, spam, and other debilitating threats.  In addition, emerging privacy laws place limits of use of identifiable information about the people involved in those transactions.

          General Motors is anxious to use federated identity with its complex supply chain, but it decided to start with a less mission-critical partner, the thrid party that manages its self-service human resources application.  When GM’s 339,000 employees log on to their internal home pages and click on the HR link. The project was ... through this HR portal ....

          At the Digital ID World conference last fall in Denver, chief technology officer Tony Scott described the unexpected issues it raised.          (Article contains a discussion of issues). 

Terry, Lisa (May 2004).  Supply Chain Partners Address Identity Crisis.  Supply Chain Systems,
          24(4), 6-8.     http://www.scs-mag.com

HISPANIC  BUSINESS  500
http://www.hispanicbusiness.com   and   http://email.hbinc.com/email

          The largest Hispanic companies in the United States have successfully switched from survival mode to growth planning.  A corporate shift from defense to offense can prove tricky, but the management teams of the Hispanic Business 500 have made the transition.  For 2003, the 500 largest firms in the country reported record revenues of $26.3 billion, an increase of 13.9 percent from the previous year.  It marks the directory’s best year-to-year growth since 2000, and a dramatic comeback from the 1.7 percent loss seen in 2002.  Rank order of productivity by sector based on 2003 revenue per employee: 1st, automotive; 2nd, wholesale; 3rd, construction; 4th, finance; 5th, manufacturing; 6th, retail; 7th, service; and 8th, transportation.  Rank of HB in 2004:
    1.  The Burt Automotive Network        Automotive sales       http://www.burt.com
    2.  Brightstar Corp                            Vallue-added svcs      http://www.brightstarcorp.com
    3.  The Related Group of Florida         Real estate devel        http://www.relatedgroup.com
    4.  MasTec Inc.                                 Telecom, Infrast         http://www.mastec.com
    5.  Palladium Equity Partners             Private equity firm      http://palladiumequity.com
    6.  Moline Healthcare Inc.                  Healthcare svcs         http://healthcare.careerbuilder.com
    8.  Pharmed Group Holdings              Pharm & medical       http://www.pharmed.com
  10.  Lou Sobh Automobile                   Automotive sales       http://www.lousobh.com
  30.  Husco International Inc.                Hydraul, elect            http://www.huscointl.com
309.  Thomas A. Mason Co. Inc            Painting, flooring         http://www.tamason.com
355.  Vanguard Computers Inc.             Computer sales          http://www.vanguardinc.com

Top 50 Hispanic Exporters, KM, Nov. 2003, p. 4; Economic Empowerment for Hispanics, KM, March 2004, p. 1; Hispanic Business’ 25 Elite Women, KM, May 2004, p. 2.

BLACK  ENTERPRISE  INDUSTRIAL/SERVICE  100
http://www.blackenterprise.com

          Whether the blame falls on the sluggish economy, take-no-prisoners competition, or poor business management, a majority of CEOs who run the largest black-owned industrial/service 
companies found 2003 to be a downright nasty year.  In fact, the unmerciful business environment produced a number of casualties.   (Article includes leadership major shifts).  Firms by BE rank: 

  1. World Wide Technology, Inc.      Information tech              http://www.wwt.com
  4. Johnson Publishing Co.              Ebony and Jet                http://ebonymag.com
15. RS Information Systems Inc        Software engineering       http://www.rsis.com
17. The Bartech Group Inc.               IT, outsourcing svcs         http://www.thebartechgroup.com
27. Sayers                                      Tech, tech solutions         http://www.sayers.com
37. Telecommunications Systems     Wireless data systems    http://www.telecomsys.com
51. UNITECH                                   Tech and security            http://www.unitech1.com
54. Communication Technologies      Telecom, networks           http://www.comtechnologies.com
64. Earl G. Graves Ltd.                     Publishing, conferences    http://www.hoovers.com/earl-g.-graves

Analysis of 13 corporations in Black Enterprise 100 in 2002 were included in the August 2002 issue of Knowledge Management (KM) for distribution at a Summer Institute of the Higher Education Leadership doctoral program at Nova Southeastern University. August issues of KM and an E-Commerce presentation were distributed to participants in the annual meeting of the National Black Chamber of Commerce in 2002.  Access both documents as stated on p. 8.

ENTREPRENEURIAL  TRANSFORMATIONAL  LEADERSHIP

          Previous issues of Knowledge Management (KM) have highlighted macro transitions from Globally Competitive Communities of the 1990s to Electronically Networked Communities and Electronically Networked Intelligent Enterprises with Virtual Communities Of Practice.
Intelligent Communities (ICs) were highlighted on page 1.  Other ICs are mentioned below. 

          A framework for Global Business Policy and Strategy development consists of critique of (a) global and national events that guide business policy and shape strategy plus (b) analysis, envisioning future scenarios, and action plan development.  A G8 Conference in 2003 yielded action plans including an “Agenda for U.S.-African Relations” (see KM, Aug, 2003, p. 5).  A 2004 G8 Conference included leaders from six African nations.  An Africa - U.S. Business Development Summit was held in June, 2003.  What progress has been made since then and how could we prepare for the Africa-U.S. Summit in 2005?  Asia contains some of the most dynamic economies in the world.  Analysis of economic and technological variables is essential.

         The Institute for Connectivity in the Americas (ICA) and the Hispano-American Association of Research Centres and Telecommunication Companies (AHCIET) announced the winners of the Latin American Awards for Digital Cities 2004 for 26 applicants from 9 countries participating in the online contest.  Three distinctive entry categories and two special awards were granted:

       Metropolitan City, more than 750,000 inhabitants – Bogota, Columbia
       Medium Sized City, between 100,000 and 750,000 – Florianopolis, Brazil
       Small City/Rural Community, less than 100,000 – Pirai, Brazil
       Special Award for E-Inclusion – Sao Paulo, Brazil
       Special Award for Business Promotion – Jundiai, Brazil

http://www.icamericas.net
http://www.iberomunicipios.org

          Once the undisputed leader in Web usage, the United States has slipped to sixth place in terms of E-readiness in a ranking of 50 developed countries.  E-readiness measures a nation’s milieu to determine how open it is to Internet opportunities (Economist Intelligence Unit). 

2004 Rank            Country                                2004 Rank            Country
       1                   Denmark                                    6                    United States
       2                   United Kingdom                          7                    Singapore
       3                   Sweden                                      8                    Netherlands
       4                   Norway                                       9                    Hong Kong
       5                   Finland                                      10                   Switzerland

          Globally Competitive Electronically Networked Intelligent Communities require a next generation leader with higher levels of cognitive competencies and technical skills than were required in the early emergence of the digital era.  Frameworks are needed to guide enterprise growth and cluster development of economy sectors.  What events that guide policy and strategy at a global and national level are essential to critique regularly?  How can business and economic development entities collaborate on analysis of variables for envisioning future scenarios and then create action plans based on business strategies of shared interest?  How can business content be integrated into curriculum and synchronized with needs of the economy of which it is a part?

GLOBAL  BUSINESS  POLICY  AND  STRATEGY
2005  – 2010  – 2020

________________________________________________________________________________

                                                                        2004-2005     2005-2006     2006-2007     2007-2008
                                                                                 Virtual Communities Of Practice (VCOP)
________________________________________________________________________________

Events Guiding Policy and Strategy
          G8 Conference, GA, June 8-10, 2004
          Africa – U.S. Business Development
               June 24-27, 2003 -- June 2005
          Asia
               China, Hong Kong, Singapore
               Japan
               South Korea
               Taiwan
          European Union
          Latin America
               Central America
               South America 

Analysis, Visions, Action Plans
         Analysis 

         Visions Co-creation

         Action Plan Development
               Business Strategies
  – E-Market Analysis
  – E-Customer Relations Management
  – Diversity (multiple definitions)
  – E-Commerce (B2B, B2C, MC)
  – E-Demand/Supply Chain Mg.
  – E-Logistics Multi-modal Dist.
  – Fraud and Identity Theft Prev.
  – E-Human Resources Development 
  – Communication & Information Tech.
  – Outsourcing
       Control Systems
   – Databases
   – Networks: LANs and WANs 
   – Security (fraud, identity theft) 
 

DEMAND  DRIVEN  E-CONTINENTAL  and  E-GLOBAL  ECONOMIES
LEADERSHIP  IN  ELECTRONICALLY  NETWORKED  COMMUNITIES (ENCs)
VIA  VIRTUAL  COMMUNITIES  OF  PRACTICE (VCOPs)
Author’s presentation at Global Leading, Learning, and Research Conference
http://www.fgse.nova.edu/summer/
           Globally Competitive Electronically Networked Intelligent Communities, driven by communication and information technology, are changing commerce and economic development. 
Intelligent Communities and Virtual Communities Of Practice (VCOPs) are themes in KM.
VCOPs, a focus by collaborator of basic research, now exist for business strategies like market analysis, e-commerce, logistics plus multi-modal distribution, sourcing, supply chain management, and communication and information technologies, etc. (KM, May 2003, p. 5 and Sept 2003, p. 2). 

        An April KM contained “Build Your Buick Century” to illustrate implications for demand/ supply chain management.  Consumers can request specifications for “Interior Features” such as air conditioning, audio systems, power door locks, steering wheel, trunk door release, and others.  And, consumers can request specs for “Exterior Features” and exciting “Mechanical Features.”  Imagine the challenge to all auto manufacturing to transform corporations to remain competitive.  Imagine business, engineering, and technician program tranformation modernization challenges. Readers were asked to think on developmentally appropriate learning units for children or youth.
http://www.buick.com/century/specs/interior       or 
http://www.buick.com/century/specs/exterior     or 
http://www.buick.com/century/specs/mechanical

Developmentally appropriate learning experiences could be created by using Trek Bicycles, Razor Scooters, Zooma Electric Scooters, and consumer products.  
http://www.trekbikes.com/

          Human Resources Development (HRD) and Organizational Development (OD) challenges will be discussed.  Research Questions will be discussed with examples of conceptual frameworks. Conceptual frameworks have been used extensively in the healthcare professionals and have been used for dissertations like one on career planning by Dr. Kathryn Green available at the Web site below.  Concept Maps will be used.  “Concept Maps are graphical representations of knowledge that are comprised of concepts and their relationships among them” (Long, Philip D. 2004).
(Long, Philip D. (June 2004).  TRENDS.  Syllabus, 17(11), 6-8. 
http://www.sylabus.com ).

          Concept Maps and conceptual frameworks are especially helpful in business certificates about concepts like Business Intelligence & KM, Demand Chain Management, Logistics, etc.
(Business Schools (May 22-28, 2004). Economist, 371(8376). 
http://www.economist.com ).

          Communications News published a Conferencing Buyers Guide in the June 2004 issue.  The first portion lists products by categories like Audioconferencing, Desktop Systems, Services, Vidoeconferencing Systems, Web Conferencing, etc.  The second section is a Company Guide and contact information including Web addresses.       Access  http://www.comnews.com

KNOWLEDGE  MANAGEMENT (KM)  and  OTHER  RESOURCES

KM can be accessed and mined: http://www.members.cox.net/greenka6/wgnewweb/wgmenu.html
Comment: I work with individuals using multiple form and style guides with unique variations.
Content and leads to sources remain a central focus of KM; consistency to a format is variable.
Warren H.Groff, 3408 N. 49th St., Milwaukee, WI 53216-3208, 414-871-1127, groffw@nova.edu