KNOWLEDGE MANAGEMENT (KM):
COGNITIVE COMPETENCIES AND
TECHNOLOGICAL SKILLS

Formerly Strategic Planning (Thinking) For The Digital Era

Volume 8, Number 3  January 2002

KNOWLEDGE MANAGEMENT (KM): DOMESTIC AND GLOBAL

Knowledge Management (KM) must be applied both domestically and globally. Homeland Security initiatives are the centerpiece of President Bush's fiscal 2003 budget that may include more than a doubling of funding for "first responders" - firefighters, police, hospitals, public health agencies. How can Homeland Security be included in community, economic, and education development?

Small Business Computing contains a list of "Congress' 2002 To-Do List" that affect businesses and technology. A few most important are (a) Small-business emergency relief, (b) Small-business technology loans, (c) Internet taxation, (d) Expanding Small Business Development Centers (p. 6), (e) Small-business tax reform and relief, and (f) Government purchasing from small business.

Wagman, Robert J. "Congress' 2002 To-Do List." Small Business Computing, January 2002, 14.
http://www.destinationsmalibiz.com/

GLOBALIZATION AND KNOWLEDGE MANAGEMENT (KM)

Africa, Asia Pacific, the European Union, and all other regions of the world are adjusting to forces reshaping commerce and communities. South Korea and Taiwan were highlighted in the November newsletter. "Primary Sources" for South Korea included a Center for Economic Information (CEI) and Inchon Chamber of Commerce & Industry (ICCI). Recommended sources of information for Taiwan included the Ministry Of Economic Affairs (MOEA), an Asia-Pacific Regional Operations Center (APROC), and the Ministry Of Education (MOE). See access instructions on page 8.

Africa Web sites were included in the December newsletter with examples for Ghana and South Africa. A primary source site was provided for Ghana and a secondary site for other countries. Africa Pulse is an information portal by SANGONet. http://www.sn.apc.org/corporate/projects/ In addition, primary sites were provided for IBM, Motorola, and Nokia activity in South Africa.

Knowledge Management (KM) consists of cognitive competencies and technological skills. KM consists of both analysis of content, accuracy and other criteria, and process, accessing data and information from primary and secondary sources in electronic and traditional formats followed by logical steps tied to mission critical priorities (see November and December issues of newsletter).

"KM is an ongoing process and a journey of continuous learning and improvement "

AFRICA

Ghana and South Africa Web sites were included in the December issue of the newsletter (p. 6). Children, youth, and adults could browse the Web sites, including SchoolNet, plus corporate Web sites for IBM, Motorola, and Nokia that are doing business in South Africa. The International Telecommunications Union (ITU) held ITU Telecom Africa in Johannnesburg in November 2001. ITU created a Fellowship Programme and funded one youth to attend from each member state. (Career Development e-Paradigms for Digital Dividends, http://www.blackboard.com/, access details on p. 8).

Ghana provides a unique opportunity for community, economic, and educational development. Children and youth could access GhanaHomePage at http://www.ghanaweb.com/ and click on education. Education is mainly in English. Ghana has 12,130 primary schools (6 yrs), 5,450 junior secondary schools (3 yrs), and 503 senior secondary schools (3 yrs). Adults could analyze economy, exchange rates, inflation, import duty, legal system, news, and other information for the purpose of assisting children and youth to understand Ghana, consider international trade, or to promote a "community of learners" in a Neighborhood-Rich strategy for educational achievement. "Bridging the Digital Divide: Investment Opportunities in New Information and Communication Technologies (ICTs) and Applications in Africa" is the theme of a African Telecom Summit 2002 that will be held at the Accra International Conference Center in Ghana, on March 12-14, 2002. How could this event be a community, economic and education development activity for learners?

"The International Baccalaureate Organization (IBO) is a chartered foundation under the Swiss civil code with headquarters in Geneva. It is a private, non-governmental organization recognized by the Council of Europe and has consultative status with UNESCO (United Nations Educational, Scientific and Cultural Organization). Founded in the 1960s, the IBO grew of international school efforts to establish a common curriculum and university entry credential for geographically mobile students. Beyond practical considerations, international educators were also motivated by an idealistic vision: they hoped that a shared academic experience emphasizing critical thinking and exposure to a variety of viewpoints would foster tolerance and inter-cultural understandings among young people. Concentration on the last two years of secondary school sought to build a comprehensive curriculum - leading to a `baccalaureate' - that could be administered in any country and recognized by universities in every country." The International Baccalaureate (IB) grew from 20 schools in 1970 to 1,182 schools in 101 countries. 
http://www.ibo.org/
http://www.milwaukee.kl2.wi.us/king/depts/ib/ib.html
http://www.milwaukee.kl2.wi.us/marshall/website/ib/ib.html

How could 1B curricula be a foundation for education, community, and economic development? How could a capstone experience be a Virtual TradeMission between learners in two countries? What are the educational specifications for a Portal for Career Development education purposes at the awareness, exploration, and specialization with concentration stages onsite and online? How can a school-based onsite Career Development Paradigm meet economic development needs of entrepreneurs and fledgling start-up who may be interested in e-commerce for international trade? The National Black Chamber of Commerce (NBCC) is promoting trade. The President of Ghana is promoting collaboration with African American businesses. http://www.nationalbcc.org/
How can African American chambers and education partnerships benefit from this opportunity?

ASIA PACIFIC: EAST ASIA

The East Asia percent of goods and services produced in the world grew from 3% in the 1960s to 11% in the 1970s to 25% in the 1990s. East Asia is consuming an increased share of goods and services produced by others. East Asia will soon pass the rest of the world in production and will probably be bigger economically than the North American free trade area and the European Union combined. The most dynamic region of the world is the Pacific Rim.

The Republic of China (ROC) is currently the fastest growing economy and has 22% of the world's population with a large middle class of people who want to buy consumer products. China's economy grew 8% in 2000. Exports make up about one-fifth of the Chinese economy. Exports rose by 28% in 2000. China's economy is expected to have grown by 7.3% in 2001. Motorola unveiled two contracts worth $95 million to supply China's largest operator of mobilephone networks with hardware and services. Motorola will deliver its Horizon Systems GSM to help expand China Mobile's Global System for Mobile Communications networks in Beijing and Sichuan. Mobile will also install equipment to expand China Mobile's General Packet Radio Service in Beijing. China and Motorola contracts amounted to $1.44 billion in 2001.

Christmas is an opportunity to see part of China's growth in the manufacturing of children's toys. Fisher-Price has an array of infant, toddler, and preschool toys plus a set of "Rescue Heroes." Access and browse http://www.amazon.com/ and http://www.boscovs.com/ with children. "Little People Big Top Train" is one of the toddler toys "Made in China." In addition to all the initial learning experiences that can be had with the toy during the first few months, imagine a few of the more advanced experiences that can be had extending from geography, where components are made plus how they are assembled and distributed. Youth could assist children in learning.

EUROPEAN UNION EXPANSION

Leaders of the 15 European Union (EU) nations established a path in December to nearly double its membership by 2004. EU leaders met with heads of 13 candidates and indicated that the 10 countries most likely to be able to join by Jan., 2004, are Slovenia, Hungary, Estonia, Lithuania, Cyprus, Poland, Latvia, Malta, Slovakia, and the Czech Republic. Bulgaria and Romania are not considered ready for entry into the EU and Turkey has not yet begun negotiations.

Beyond expansion from a geography perspective, there are many aspects about demographic, economic, and technological variables that could become curriculum in education for children and youth and in outreach training to assist individuals in international commerce. A euro began as a common currency in 12 of 15 member nations. Coca-Cola Co. alone had to refit 288,000 vending machines. Some 200,000 ATM's had to be adjusted. NCR makes about half of the ATMs in the nations that made the conversion to the euro. Imagine the conversion facing stock traders.

What awareness could children have about demographic/social, economic, and technological variables and youth explore to better understand globalization and its impact on life and work? What aspects of EU expansion should be included in business programs as core requirements? How could an articulated Career Development e-Paradigms enrich more learners of all ages?

SUPPLY-CHAIN COLLABORATION

"Manufacturers and suppliers are abandoning their traditional adversarial relationship characterized by price haggling and hedging bets on product orders in favor of a collaborative-commerce model designed to be mutually beneficial. To pave the wave for these new alliances, vendors are rolling out enhanced supply-chain planning and forecasting tools and SRM (supplier relationship management) technologies that provide real-time access to the demand, inventory ...."

Harreld, Heather, and Jones, Jennifer. "Supply-chain Collaboration." InfoWorld, Issue 52/53, December 24/ December 25, 22-25. 
http://www.infoworld.com/

KNOWLEDGE CENTER SPECIAL REPORT ON SUPPLY CHAIN MISSING LINKS

A ComputerWorld Knowledge Center special report is a series of articles on "Patching the Supply Chain Together," "Supply Chain Management," and more. Russell Kay provided this definition: Supply chain management (SCM) is the practice of coordinating the flow of goods, services, information and finances as they move from raw materials to parts suppliers to manufacturers to wholesalers to reatilers to consumer. This process includes order generation, order taking, information feedback and the efficient and timely delivery of goods and services." Quote on p. 32.

Betts, Mitch. "Supply Chain Missing Links." ComputerWorld. 35(51), 27-50.
http://www.comuputerworld.com/
Click on Knowledge Centers and mine high quality information.

INNOVATORS AND INFLUENCERS MANAGE IN TOUGH TIMES

Stephanie Stahl introduces "People to Watch" in InformationWeek with outstanding statements:"Think you'd like to lead a $300 million IT project that has a life span of only 17 days? For David Busser, it will be `the experience of a lifetime'." Read articles and ponder applications.David Busser is Chief Information Officer (CIO) of the 2002 Winter Olympics in Salt Lake City, InformationWeek. Issue 869, December 24-31, 2001, 28?41. http://www.informationweek.com/

How can education use the 2002 Winter Olympics as a learning experience for awareness raising about communication and information technologies, logistics management, and security?

CYBERSECURITY: A DIGITAL PEARL HARBOR

"When national cybersecurity czar Richard Clarke talks about the danger that cyberterrorists pose to the nation's computer systems, it's clear he believes a major attack is simply a matter of when. He warns of a `digital Pearl Harbor,' in which an attack on one portion of the nation's IT .... `Our enemies know our technology as well as we do, and our enemies will use our technology against us. Our enemies will find the fissures and seams in out high-tech economy.'

Rendleman, John. "Tenacity Carries The Cybersecurity Message." InformationWeek, Issue 869, December 24-31, 2001, 36. http://www.informationweek.com/ (See the November issue of the newsletter, p. 1, for information on Homeland Security).

2002 MOBILE MASTER AWARDS FOR ENTERPRISE DEPLOYMENTS

The January 2002 issue of mbusiness contains the 2002 Mobile Master Awards. Awards go to (a) Daytona Beach Police Department, (b) Moses H. Cone Health System, (c) San Mateo County Public Safety Commission, and (d) General Electric Medical Systems. The GE project involved replacing field engineers' laptops and cell phones with integrated PDA phones. Comments state: "General Electric Medical Systems computer tomography (CT) scanners cost anywhere from $300,000 to $1 million. Hospitals generally charge as much as $400 for a CT scan, done in .... But, GE Medical's 2,400 U. S. service engineers were spending a third of their time on ...."

Baldwin, Howard. "2002 Mobile Master Awards for Enterprise Deployments." mbusiness, January 2002, 16-23 + 26. http://www.mbusinessdaily.com/ Also, browse and mine "Predicting the M-Market" as well as http://www.mbusinessresearch.com/

FIELD FORCE AUTOMATION 2002 VENDOR PROFILES

"Over the past several years, sales force automation (SFA), call centers and even e-business have evolved into what is known today as customer relations management (CRM) or enterprise relations management (ERM). Mobile or field force automation has been tagged as ...mCRM. As we enter 2002, ... major CRM vendors are adding field service modules to their enterprise suites."

The January 2002 issue of Field Force Automation begins with Freedom Technology Media Group (FTMG) and contains an analysis of 20 vendors (a) three in hardware, (b) seven in software, and 10 in wireless solutions including Motorola Wireless Messaging.

Schmidt, Tim. "Viewpoint: FFA Evolves in 2002." Field Force Automation, January 2002, S1-S23. http://www.destinationffa.com/ Motorola Messaging http://www.motorola.com/messaging

ROUGH AND READY PC CHOICES

"As notebooks and handhelds become common tools for all kinds of field workers, more companies will start searching for rugged hardware." An analysis of 11 rough and ready PCs.

Douglas, Merrill. "Tough Choices." Field Force Automation, January 2002, 65-69. http://www.destinationffa.com/

NOTABLE NOTEBOOKS

"According to VARBusiness propriety research, 91 percent of all solution providers polled in a recent survey deploved desktops and notebooks in their customes' solutions this year. The U.S. market for notebooks is dominated by five major players --...-- with a few others trying to nibble away at their shares by introducing machines with features aimed at particular vertical segments."

Bucholtz, Chris. "Notable Notebooks." VARBusiness. 17(25), December 10, 2001, 33-36.
http://www.varbusiness.com/

CHIEF INFORMATION OFFICER'S (CIO) MOST DIFFICULT TASK

"The hardest part of the CIO job is keeping up with the never-ending avalanche of technology ...." This is the opening statement in an outstanding article in a series on "Technology Education" in corporations including "Keeping Up with Emerging Technologies," outsourcing and e-commerce. But, as difficult as the task is in the private sector, it is even more difficult in education.

Slater, Derek. "How To Keep Up With Emerging Technologies." CIO,15(6), December 15, 2001/January 1, 2002, 79-80. http://www.cio.com
CIO Web sites on outsourcing and e-commerce are 
http://www.cio.com/outsourcing
http://www.clo.com/ec

The New Year's Special Issue of CIO is "Making It In 2002." The "How To Be A Successful CIO" includes articles on politics, customer relations, security, and communicating IT value.

JOINT STRIKE FIGHTER (JSF)

Boeing and Lockheed Martin were the two finalists in the competition for the multi-billion JSF. 
Lockheed Martin won the competition.- http://www.lockheedmartin.com/
What regions in the U. S. are most likely to benefit from contracts and subcontracts? What Asian countries could benefit? http://www.lockheedmartin.com/about/partnerships.html
What distribution enterprise and systems integration technologies comprise Lockheed Martin? 
Access, browse, and mine- http://www.lmdtech.com/news/case/smarterkids.html
Boeing also benefitted from extensive research and development (R&D) for its version of the JSF. How can Boeing's R&D be used to help with community, economic, and education development?

SMALL BUSINESS DEVELOPMENT CENTERS

"The U. S. Small Business Administration (SBA) administers the Small Business Development Center (SBDC) program to provide management assistance to current and prospective small business owners. SBDCs offer one-stop assistance to small businesses by providing a wide variety of information and guidance in central and easily accessible branch locations." "There are now 58 small business development centers ...." http://www.sba.gov/sbdc/mission.html Medium and small business are the backbone of a regional economy. What strategies can be used in a region to assist modernize and upgrade businesses and also assist fledgling entrepreneurs? How can area CIOs assist medium and small businesses participate in projects like the JSF?

WELL WORTH READING

 D'Alessandro, Jennifer. "We Pick the Products." VARBusiness. 17(25), December 10, 2001, 49-58.  http://www.varbusiness.com/

 Russwell, Joy D. "Vital Signs Strong For Health Care." VARBusiness.17(25), December 10, 2001, 43-44.  http://www.varbusiness.com/

Access, browse, and mine  http://www.taipeitradeshows.com.tw/

GENERATION WWW.Y

"Generation www.Y is a dream come true for founder Dennis Harper. He used a federal grant to establish an innovative teacher education program where trained students mentor their teachers to effectively infuse technology into the curriculum."

Moyer, Kim. "Generation WWW.Y." Converge, 4(12), December 2001-January 2002, 16-19. http://www.convergemag.com/

CAVE OF DREAMS

"Plato wrote about cave dwellers (that's you and me, allegorically) who only see their own shadows, and the shadows of others, and are convinced that is reality. Furthermore, we shadow people talk to each other and handle objects, which are .... Actually, Plato spent a lot of time trying to get people to cast off the illusionary shadow and look to the real light of knowledge.

The Electronic Visualization Laboratory (EVL) at the University of Illinois at Chicago has been ambitiously leading us deeper into virtual spaces. Research at EVL yielded three generations ...."

Abdulezer, Susan. "Cave of Dreams." Converg, 4(12), December 2001-January 2002, 22-24. http://www.convergemag.com/ , http://www.evl.uic.edu/EVL
Check other additional sites. http://www.ict.usc.edu/about_ict.html

E-LEARNING

"E-learning is taking root in organizations of all kinds. It's grown from being a minor offshoot of traditional training to an industry in its own right. In fact, according to technology research firm International Data Corp. (IDC), the segment is expected to grow to grow from $4.2 billion in 2001 to $18 billion by 2005.

Today, a small percentage of organizations are heavy users of online learning, but a recent survey shows that 60 percent are at least dabbling in it. And for organizations that have no e-learning initiative, well over a third plan to implement one within the next two years."

     Bill Wilken, publisher, Online Learning. The Online Learning 2002 Buyer's Guide will be continuously updated. http://www.onlinelearningmag.com/

FACE-to-FACE vs. CYBERSPACE

"By taking advantage of the pedagogical strengths of on-campus and online teaching, instructors can offer students the greatest chance to discover their strengths and weaknesses as learners and the best opportunity to find their path to achieving success."

     Chamberlin, W. Sean. "Face-to-Face vs. Cyberspace: Finding the Middle Ground." Syllabus, 15 (5), December 2001, 10-11 +32. http://www.syllabus.com/

ARCHIVED NEWSLETTERS AND OTHER RESOURCES

A partial list of topics for November and December 2001 can be found below. A partial list of topics between May 2000 and October 2001 are in the November 2001 issue on pages 10-12. A list of 26 publications cited repeatedly in the newsletters is in the November issue on page 8. Link directly to many Web sites for more detailed information.

The December 2001 issue focused on Knowledge Management (KM) and related topics. Applications of biometric and card technologies for cyber security and transportation along with intelligent enterprises and collaborative business are mentioned in the December newsletter. Accessing and analysis of Knowledge Management (KM) resources are highlighted: KMWorld's Buyers' Guide, 2001, lists more than 1,000 companies http://www.kmworld.com/
Biometric Group organization provides analyses of biometric technology including keystroke-scan, facial-scan, retina-scan, iris-scan, voice-scan, finger-scan, signature-scan, and hand-scan.
http://www.biometricmgroup.com/e/zephyr_charts.htm

The 2002 Card Technology Buyer's Guide - http://www.cardtechnology.com
M-business 2002 Resource Guidehttp://www.mbusinessdaily.com/
Electronic Commerce World 2002 Buyer's Guide - http://www.ecomworld.com/ Comment is made about an applied dissertation by Joe Gavin who will develop certificate and degree programs in KM that could lead to Chief Information Officer (CIO) graduates.

The November 2001 issue focused on Career Development e-Paradigms and related topics: Knowledge Management for peace, Quality Of Life (QOL), & Security. Homeland Security. Articulated Career Development e-Paradigms for Emerging Roles plus Conceptual Frameworks for linking Exploration to Specializations and for Specializations with Business Concentrations. 
Resources: Primary Web sites for South Korea and secondary sources for Taiwan (see below). Career Development work focused initially on eight countries by Dr. Kathryn Green. Links to a graduate program on KM online and to two e-commerce programs online.

ACCESSING, BROWSING, AND MINING RESOURCES FOR APPLICATION

Access http://www.blackboard.com/courses/webcom/ and enter as a guest. Click on "Announcements," "Course Documents," and "Warren Groff s Newsletters." The November issue of the newsletter contains a list of topics between the May 2000 and October 2001 issues. Browse "Career Development Through Knowledge Management (KM): Be A Chief Information Officer (CIO) For Your Digital Dividend Destiny" that was distributed at Summer Institute 2001. Career Development... and Vision Quest Thinking... contain numerous ideas and many Web sites. "Putting It All Together" is on Student Learning Outcomes with business program examples.

Click on "External Links" and "The Friendly Forum" and browse "The Friendly Forum: Class Discussion." Browse Asia Society, Globalization and the Family of IT Careers, Taiwan, Korea. See Strategic Planning (Thinking) for the Digital Era, Taiwan, 1999 in ERIC - ED 432 932 and "The Pacific Century" (105+) and "Pacific Rim Partnerships" in App. B3 (ED 372 239, 1994).

Warren H.Groff, 3408 N. 49th St., Milwaukee, WI 53216?3208, 414-871-1127, http://www.blackboard.com/courses/webcom/coursedocuments/-241034035/groffw@nova.edu

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

TO:  Community, Economic, and Education Develop ent Shareholders (CEEDS)

FROM: Warren H. Groff,  http://www.blackboard.com/courses/webcom/coursedocuments/-241034035/groffw@nova.edu

RE:   Knowledge Management (KM): Cognitive Competencies and Technical Skills

DATE: January 4, 2002

Knowledge Management (KM): Cognitive Competencies and Technical Skills is the new name of the newsletter. Activities in 2001 caused a critique of forces that are shaping the education and training enterprise. I was involved in large projects about community, economic, and educational development including the gap between changing techforce needs and the quantity and quality of program structures to meet workplace needs in our high-tech society. Then, participation in a Vision Quest project to analyze Career Development in Electronically Networked Communities (ENC) led to areas of research that are essential to preparing individuals for high-tech societies.

The conversion of data and information from hard copy traditional formats to online formats is occurring unabated. But, adults were prepared from hard copy primary and secondary sources. A few youth today are being prepared with textbooks and some materials in electronic format. And, a few members of the Gen-M group are being prepared with materials in electronic formats. Analysis of countries for the Vision Quest (VQ) project indicated several nations are deploying mobile technology in education and analyzing adjustments that must be made in the future.

A quote used by Hugh McKeller to introduce the KMWorld Buyers' Guide was as follows: 

"The most important, and indeed the unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker." - Peter Drucker 

The Guide was prepared in preparation for the 15th annual KMWorld Conference & Exposition in October 2001. Carla O'Dell, president of the American Productivity & Quality Center keynoted the conference using the topic "If We Only Knew What We Know." All education faces the challenge of modernizing and upgrading curriculum content, delivery systems, and evaluation formats, especially assessment of student learning outcomes related to an emerging global society. The newsletter will focus more on Knowledge Management (KM) content and processes.

VQ papers prepared for the Preparing Tomorrow's Teachers to Use Technology (PT3) program provide a breadth of reflections by 21 authors. The Web site is http://www.pt3.prg/VQ/main.php3
Application of depth of reflection to Career Development e-Paradigms runs can be gotten from models at awareness (Elementary), exploration (Middle) and specialization (Secondary- Post-secondary) stages along with detailed papers on Career Development and planning strategically for programs.
Access http://www.blackboard.com/courses/webcom/ and enter as a guest. See newsletter p. 8.

Please copy this information and share it with individuals who could have an interest in it.
 

Warren H.Groff
3408 N. 49th St.
Milwaukee, WI 53216-3208
 (414) 871-1127
 mailto:%20groffw@nova.edu