KNOWLEDGE MANAGEMENT (KM):
 COGNITIVE COMPETENCIES AND TECHNOLOGICAL SKILL

Formerly Strategic Planning (Thinking) For The Digital Era

 _____________________

 Volume 9, Number 3                                                              January 2003
INTELLIGENT COMMUNITIES and KNOWLEDGE MANAGEMENT

"Globally Competitive Communities" research of the mid 1990s and "Wired Communities" research of the late 1990s were reported by 
Government Technology   http://www.govtech.net
and in KM. "Intelligent Communities" are evolving with implications for community, economic and education development via Virtual Communities of Practice in Knowledge Management.

The Intelligent Community Form (ICF) of the World Teleport Association (WTA) published its 2002 Top Seven Intelligent Communities. ICF developed a list of five Intelligent Community Indicators that provide a framework for selections. 
Criteria are: 
(a) Broadband Infrastructure
b) Knowledge Workforce
(c) Risk Capital
(d) Digital Democracy
(e) Marketing Prowess. 
ICF:   http://www.intelligentcommunity.org 
WTA:   http://www.worldteleport.org 

The Top Seven 2002 Intelligent Communities: 

Bangalore, India; Calgary, Alberta, CA; Florida High Tech Corridor Council, USA; LaGrange, GA, USA; Seoul, South Korea; Singapore; and Sunderland, United Kingdom (UK). 
The Top Seven 2001 Intelligent Communities:
Bario, Malaysia; Ennis, Ireland; LaGrange, GA; Nevada, MO, USA; New York, New York; Singapore; and Sunderland, UK. Honorable Mention: Baltimore Digital Harbor, MD; Greater Toronto Area, Ontario, CA; Tacoma, W A; and Technopolis, Oulu, Finland (Oulu University). 
ENNIS, IRELAND
Eircom sponsored a competition across Ireland to create an intelligent community in 1997. Ennis received $21 million to invest in telecommunications infrastructure, education and training, and the integration of information technology into local businesses. 
Ennis   http://www.ennis.ie/ 

FLORIDA HIGH TECH CORRIDOR COUNCIL 

"Florida's High Tech Corridor is seen from the night sky as a sparkling band of light spanning the state's central area from the Gulf of Mexico to the Atlantic Ocean. This area is home to more than 5,200 new and emerging high-tech companies and the partnerships dedicated to helping them succeed: 
The Florida High Tech Corridor Council."   http://www.floridahightech.com 

DUBAI INTERNET CITY 

"Dubai Internet City (DIC) is a strategic base for companies targeting emerging markets in a vast region extending from the Middle East to the Indian subcontinent, and Africa to CIS countries, covering 1.6 billion people with GDP of $1.1 trillion." 
Dubai Internet City   http://www.dubaiinternetcity.com 
 
GLOBALIZATION, KNOWLEDGE MANAGEMENT, and LEADERSHIP

As corporations conduct Business @ The Speed of Thought within e-Networked Communities, what are the Critical Thinking Competencies & Problem Solving Skills for M-Gen paradigms? What critical value-added services are essential as content in seminars and redesign of programs? What organizational development stages are essential as content, especially in education/training? What Virtual Communities of Practice in Knowledge Management (KM) must we perfect for community, economic, and education development to improve Quality Of Life (QOL) globally?

Knowledge Management for Electronic Commerce was the topic of my audition to become an adjunct in the College Of Business, Cardinal Stritch University. I taught E-Commerce last spring and made an E-Commerce presentation at the annual meeting of the National Black Chamber of Commerce (NBCC) in August. I also taught Cultural Environment for International Trade. Above-mentioned activities complemented each other in information presented later in this issue. 

I teach Capstone: Business Policy and Strategy courses that are an opportunity to synthesize significant information from classroom and work experiences plus complete a case analysis of a corporation for 12 categories of data and information. 

Categories of "foundation" information are:
(a) history of the company
(b) company mission and goals
(c) stakeholders
(d) governance structure
(e) corporate social responsibility. 

A core focus of the experience is analysis of "Marcoenvironment" and "Competitive Advantage" to specify key "Business Level Strategy." Business-Level Strategies can focus on Market Analysis, Customer Relations Management, Diversity, E-Commerce, Fraud & Identity Theft Prevention, Logistics Multi-modal Distribution or Supply Chain, Human Resources Development with emphasis on KM, and Communication and Information Technologies. A critique of quality research of economy sector leaders is expected. A coherent preferred scenario based on "opportunities" from the analysis of a macroenvironment matched with competitive advantage "strengths" plus business level and functional area strategies is followed by support sections on (a) life cycle, (b) corporate structure, and (c) control systems. "Conclusions and Recommendations" complete the paper, presented with power point slides. 

Pages that follow include some of the instructional materials used through a series of workshops. Page 3 contains content of the macroenvironment that can be analyzed - economic, government, and technological variables. The "Trade and Development Act of 2000" (P.L. 106-200) contains resources to assist Caribbean Basin countries and sub-Saharan African nations. Page 4 elaborated on how an incremental progression "supply chain" could be co-developed with multiple countries. 

"Mining Resources" (p. 5) is like a table of contents of the August and September issues of KM and the E-Commerce presentation to NBCC. Individuals can access archived materials, scroll to an item of interest, and link directly to primary sources such industry sector leaders in EC or data on African countries like Ghana. Page 6 is a list of Web sites that could contribute to strategies. Page 7 is a list of additional Web sites that focus primarily on above-mentioned eight strategies. 

A page in the E-Commerce presentation for the NBCC Goal 3.0 on Education and Training yielded many positive comments. Communities of Practice we must perfect focus on converting changes in business processes into developmentally appropriate learning units for more learners. 

CONTENT FOR DEVELOPING A GLOBAL STRATEGY 

"Our Journey Together" Part 2a - 
Analysis of Economic, Government, & Technology Variables 

Capstone Paper Section (Analysis could follow "Five Forces Model" by Michael Porter) 

6. Macroenvironment 
(Corporations in the textbook include IBM, IKEA Motorola, etc.) 

Economic Variables

Analysis of Census Bureau data on "Establishments" collected in years ending in 2 and 7. 
Analysis of ' 'Strategic Groups Within Industries" - Phamaceutical "Proprietary" Group. 
Merck   http://www.merck.com
Pfizer   http://www.pfizer.com
Eli Lilly   http://www.lilly.com 

Concepts from Microeconomic and Macroeconomic courses 

Electronically Networked Communities: 

Florida High Tech Corridor   http://www.floridahightech.com 
Dubai Internet City (DIC)   http://www.dubaiinternetcity.com/ 

Government Variables

Macro "Government" Variables -- G8 Summit, UN, UNESCO, WHO 

G8 Summit   http://www.g8.gc.ca 
United Nations   http://www.un.org 
UNESCO   http://www.unesco.org 
World Health Organization   http://www.who.int/en

United States Government 

The "Trade and Development Act of 2000" (Public Law 106-200) has resources for sub-Saharan Africa and the Caribbean Basin. PL 106-200 has produced information of value for e-commerce. 

Title I - Referred to as the "African Growth and Opportunity Act (AGOA)." 
Title II - Cited as the "United States-Caribbean Basin Trade Partnership Act" and the "Caribbean Basin Economic Recovery Act" (CBERA). 

Foreign Trade Barriers   http://www.ustr.gov/reports/nte/2002/index.htm 

Technology Variables

Biometric, card, voice, and wireless technologies are being integrated into E-Commerce. 

Broadband is being deployed. Access Directed Study (DS) work by Jack Espinal at: 
http://www.jespinal.com/broadband.htm
Click on "Broadband Networking" for presentation. 

Digital dashboards and high technologies are being integrated into cars and motor vehicles. 

Access and mine information at http://www.daimlerchrysler.com/news/top/2002/t20606a_e.htm 

GM's Hy-wire combines a hydrogen fuel cell with "by-wire" technology = new type of car. 
GM:   http://www.gm.com/nonflash_homepage/
(Access and mine Research and Development). 

Search "Paris Motor Show 2002" via 
http://www.google.com   and  http://www.teoma.com 

Critique Dubai Internet City:    http://www.gulf-news.com/Articles/news.asp?ArticleID+64 I 52

The Leland Initiative is a five year, $15 million U.S. government effort to extend Internet connectivity to 20 or more African countries and their people to achieve sustainable development.  http:/ /www.usaid.gov/regions/afr/leland/ 

Access/mine KM newsletters: http//www.members.cox.net/greenka6/wgnewweb/wgindex.html

DEVELOPING AN INCREMENTAL STRATEGY FOR SUSTAINABILITY

"Our Journey Together" Part 2b -
Analysis of Economic, Government, & Technology Variables

INCREMENTAL OPPORTUNITIES STRATEGY 

The "Trade and Development Act of 2000" (Public Law 106-200) has resources for sub-Saharan Africa and the Caribbean Basin. PL 106-200 has produced information of value for e-commerce.

Title I - Referred to as the "African Growth and Opportunity Act (AGOA)." 

Provides resources for educational development and increasing managerial capacity. 
The Development Fund for Africa established under chapter 10 of part I of the Foreign... states: (3) Assistance provided through the Development Fund for Africa will continue to support programs and activities that promote the long term economic development of sub-Saharan Africa, such as programs and activities relating to the following:

(A) Strengthening ... skills for operating modern private businesses and the introduction of  college level business education, including the study of international business, finance…

(B) Strengthening health care systems. 

(G) Increasing the technical and managerial capacity of sub-Saharan African individuals to manage the economy of sub-Saharan Africa. (Sub-Saharan Africa includes 48 countries). 

Title II - Cited as the "United States-Caribbean Basin Trade Partnership Act" and the "Caribbean Basin Economic Recovery Act" (CBERA). 

INCREMENTAL OPPORTUNITIES: 
Caribbean Countries and African Nations 

Imagine the hundreds of components in digital dashboards of cars and all types of multi-modal transportation vehicles. And, imagine Homeland Security applications of technology along with upgrading of ' 'first responder" equipment - ambulances, fire trucks, and communications systems. 

Corporations contemplating entry into either of these two evolving fields, and others, could spin off medium and small enterprises domestically and internationally and assist them through life cycle stages. Entrepreneurs could be provided with business plan development assistance based on previous background. Corporations sponsoring disadvantaged/minority subcontractors could have a "class" of fledgling entrepreneurs locally along with a few in the Caribbean and in Africa. 

A domestic enterprise could identify a "chain of parts" that could be manufactured in businesses in a geographic area and assembled into a component. Components could be shipped from several African countries to Caribbean nations and assembled into Digital Dashboards sub-assemblies. Health care products and pharmaceuticals could be manufactured and distributed in a similar way. Human resources development and organizational development to achieve sustainable growth could be handled via projects funded through The Leland Initiative. How could IBM assist corporations in developing a global strategy with the Caribbean plus Ghana and South Africa? 
See KM, August 2002, p. 11. 
http://www.members.cox.net/greenka6/wgnewweb/wgindex.html

Diversification includes Minority Business Development as well as new Products and/or Services. The National Association of Minority Contractors (NAMC) may have small businesses ready for a next stage of development. Access the NAMC-Wisconsin Chapter at   http//www.namc-wi.org 
 

MINING RESOURCES 
Access   http://www.members.cox.net/greenka6/wgnewweb/wgindex.html   and mine: 
Page 
AUGUST KNOWLEDGE MANAGEMENT 
1. High Tech Industry Sector                                                                                             2 
2. Manufacturing Industry Sector                                                                                       2 
A. General Electric 
B. Daimler Chrysler 
C. Johnson Controls 
D. Snap-on 
3. Other Industry Sectors 
A. Kimberly-Clark (Consumer Products Industry Sector)                                                  3 
B. AFLAC (Financial Services Industry Sector)                                                                3 
C. Sears (Retail & Distribution Industry Sector)                                                                4 
D. Southwest Airlines (Travel & Hospitality Industry Sector)                                             4 
4. Black Enterprise 100 (analysis of 13 enterprises)                                                           5
5. National Black Chamber of Commerce (Framework for Organizational Development)   7 
Africa and Ghana Web sites (see item #7 below, page 11 in KM newsletter)                     7 
6. E-Commerce, College Of Business (COB), Cardinal Stritch University                          9 
E-Commerce Strategic Plan (Small Business Administration (SBA) Model                       10
IBM in South Africa and Ghana Web Sites                                                                      11 
7. Business Degrees Online (emphasizing E-Commerce and/or International Trade)          13
8. Magazine Web Sites (many with Buyers' Guides and e-Newsletters)                            14 

E-COM:MERCE B2B, B2C). 
NATIONAL BLACK CHAMBER OF COMMERCE 
1. E-Commerce Vision Creation - Mission and Vision information plus links to Web sites
Kimberly Clark, GE Medical Systems, Abbott Laboratories, Baxter International,
Johnson & Johnson, Medtronic, Lands' End, Boeing, AMP, Bradley Corporation, 
Brady Corporation, Johnson Controls, Oshkosh Truck, Quad Graphics, Rockwell 
Automation, SC Johnson: A Family Corporation                                                                5 
2. Buyers' Guides (mentioned in #8 above)                                                                        7
3. Federal Government Web Sites: First Gov, U.S. Agency for International Development, 
U. S. Department of Commerce, and United States Trade Representative                           9
4. Links to Web sites for U. S. Small Business Administration (SBA)                                10
5. Education and Training Links to Web Sites                                                                  11 
6. "Gifts to Each of Us Through All the Ages"                                                                  12 
7. "Daddy, I want to show you what I just learned how to do."                                           12 

SEPTEMBER KNOWLEDGE MANAGEMENT 
1. "Fantastic Voyage" - Higher Education Leadership Studies program redesign                 1 
"KM is an ongoing process and ajourney of continuous learning and improvement"              1
2. Chief Information Officers: The Integration Imperative                                                     3 
3. Knowledge Management: 100 Companies That Matter in Knowledge Management          3 
4. A Domestic Digital Divide at Regional/State Level                                                         5 
 

BUSINESS-LEVEL and FUNCTIONAL AREA STRATEGY RESOURCES

Asia Source   http://www.asiasource.org 
China Online   http://www.chinaonline.com 
China Council for the Promotion of International Trade (CCPIT) and China Chamber of 
International Commerce (CCOI C)   http://www.ccpit.org 
The American Chamber of Commerce, People's Republic Of China (PRC) 
http://www.amcham-china.org.cn/ 
Ministry Of Economic Affairs, ROC   http://www.moea.gov.tw 
Taipei Trade Shows   http://www.taipeitradeshow.com.tw 
Ministry Of Education, ROC   http://140.111.1.22/english/main.htm 
National Taipei University of Technology   http://www.ntut.edu.tw/english.html 
Click on "About the President" - Dr. Frank Tien-Jin Chang 
Click on Course Description, College of Mg., Dept. of Bus. Management
Click on Knowledge Management 5720017 
National Taiwan Normal University   http://www.ntnu.edu.tw/english.html 
Shih Hsin University   http://snu.edu.tw/English/english.htm 
The American Chamber of Commerce in Taipei   http://www.amcham.com.tw 
The American Chamber of Commerce in Korea   http://www.amchamkorea.org 
The Catholic University of Korea   http://www.cuk.ac.kr/eng/index.html 
World Trade Centers Association (WTCA)   http://iserve.wtca.org 
US-Africa Business Summit, June 24-27,2003   http://www.africacnal.org/
Centers for Intl Business Education and Research   http://www.ciber.centers.purdue.edu/ 
Department of Commerce, State of Wisconsin   http://www.commerce.state.wi.us 
Wisconsin Economic Summit III   http://www.wisconsin.edu.summit/papers/ 
Waukesha County (Strategic Plan 2003)   http://www.waukeshacounty.gov/ 
Waukesha Area Chamber of Commerce   http://www.waukesha.org 
(Waukesha Chamber of Commerce Newsletters)   http://www.waukesha.org/articles.htm 
 

ALTERNATIVE SCENARIOS and BUSINESS-LEVEL STRATEGY 

8. Business-Level Strategy and Functional-Level Strategy 

a. MARKET ANALYSIS (MA) focused on e-MA of databases and e-Newsletters 
- United States Trade Representative http://www.ustr.gov/reports
- Trade and Development Act of 2000, Public Law 106-200 (AGOA and/or CBTPA) 
- Public Health Security and Bioterrorism Preparedness and Response Act of 2002, P.L. 107-188 
- Department Of Defense (DOD) - awarded contracts, Requests For Proposals, or "wish lists." 

b. CUSTOMER RELATIONS MANAGEMENT (CRM) - e-CRM 
Customer Inter@ction Solutions 2003 Buyer's Guide   http://www.cismag.com 

c. DIVERSITY especially e-Procurement and e-Supply Chain
Minority Contractors: (A few examples from Hispanic Business 500) 
Brightstar Corporation   http://www.brightstarcom.com
Pharmed Group Corporation   http://www.pharmed.com 
Government Micro Resources (GMR)   http://www.gmri.com 

d. ELECTRONIC COMMERCE (B2B, B2C, MOBILE COMMERCE) - 
with "e" and 'f'

e. FRAUD and IDENTITY THEFT Prevention 
Federal Trade Commission's Web site:   http://www.consumer.gov/idtheft 
Privacy Rights Clearinghouse:   http://www.privacyrights.org 
Social Security identity theft Web site:   http://www.ssa.gov/pubs/idtheft.htm 

f. LOGISTICS - MULTI-MODAL DISTRIBUTION and/or SUPPLY CHAIN 
Global Logistics & Supply Chain Strategies   http://www.glscs.com 
World Trade Magazine Best Provider Awards for 2002   http://www.worldtrademag.com 
Best Motor Carrier Providers  Best Ocean Carrier Providers  Best U.S. Port Providers
Best Rail Carrier Providers  Best Air Cargo Providers  Best U.S. Cargo Airports 
Best Small Packages/Express Delivery Services  Best Freight Forwarders 
World Trade Magazine, January 2003, Executive Forecast World Trade's top 30 Mass Retailers: 
1. Wal-Mart Stores, Inc. 
2. The Home Depot, Inc. 
3. The Kroger Co.
4. Sears, Roebuck & Co. 
5. Target Corporation 
6. Albertson's, Inc. 
7. Krnart Corporation 
8. Costco Wholesale Corp. 
9. Safeway, Inc. 
10. J.C.PenneyCorp.,Inc. 
11. Walgreen Co. 
12. AholdUSA,Inc. 

g. HUMAN RESOURCES DEVELOPMENT (HRD) 
Mission - Vision - Values - Goals = Continuous Quality Improvement (CQI) initiatives. 
Knowledge Management (KM), Chief Information Officers (CIOs), Chief Knowledge Officers 

h. COMMUNICATION AND INFORMATION TECHNOLOGIES(CIT- Means)
Biometrics   http://www.biometricsgroup.com/e/zephyr_charts.htm 
Broadband   http://www.jespinal.com/broadband.htm

 

CENSUS BUREAU and E-COMMERCE 

The U.S. Census Bureau surveys business "establishments" in years ending in a "2" and a "7." The CB has mailed 5 million survey forms to businesses nationwide. The questionnaires seek detailed information on employment, payroll, revenues, and sales to compile various economic and business indicators by economy sector industry and by geography. New items in the 2002 survey include the first official measure of e-commerce for all industries, new information on changing supply-chain functions, and the first information on employees leased from temporary agencies. Forms must be returned Feb 12. (800) 233-6136. http://www.census.gov/econhelp 

CRM and CONTACT CENTER PRODUCTS AND SERVICES 

"... this 19th Buyer's Guide edition of Consumer Inter@ction Solutions is designed to help you decide what you need to buy, what you must outsource, how to avoid mistakes and pitfalls, and how to position your company for maximum market share gains as the economy continues to improve." - Nadji Tehrani, Executive Group Publisher, Technology Marketing Corporation. Consumer Inter@ction Solutions, 21(6), December 2002. http://www.cismag.com 

FIELD FORCE AUTOMATION BUYER'S GUIDE 

The December 2002 issue of Field Force Automation has the 2003 Buyer's Guide, 34 pages of information on (a) communication products & services, (b) computer & related hardware, (c) professional/support services, and (d) software solutions. 
http://www.destinationffa.com 
The issue also includes 10 bold predictions from the Giga Information Group's Wireless Summit held last October. One prediction was "Mobile business will be as critical to market success in three years as e-business is today - especially for widely dispersed organizations" (p. 12). 

RESOURCES

Francese, Peter. "Top trends for 2003." American Demographics. 24(11), December 2002/ January 2003, 48-51. http://www.demographics.com
Kazi, Sameer. Mobile commerce and the contact center. Consumer Inter@.ction Solutions. 21(5), November 2002, 54-57. http://www.cismag.com
Overby, Stephanie. A buyer's guide to offshore outsourcing. CIO, 16(4), November 15,2002, 69-74. http://www.cio.com 
Patton, Susannah. "Web metrics that matter." CIa. 16(4), November 15, 2002, 84-88. 
11th Annual Corporate Profiles, Government Technology, Dec. 2002. http://www.govtech.net 
25 Most influential CTOs, Infoworld 24(49), Dec. 9, 2002, 45-52. http://www.infoworld.com 

KNOWLEDGE MANAGEMENT (KM) and OTHER RESOURCES
Access, browse, and mine at: http://www.members.cox.net/greenka6/wgnewweb/wgindex.html 
An expanded "Menu" contains a detailed list of topics with links to primary source Web sites. 
 
Warren H.Groff, 3408 N. 49th St., Milwaukee, WI 53216-3208
 (414) 871-1127
 mailto:groffw@nova.edu