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(THINKING) FOR THE DIGITAL ERA * * * * * * * * * |
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"All institutions in a democratic society rest on the bedrock of community. When a sense of community disappears, the actual practice of democracy fades. Special interests or other forms of tyranny then begin to dominate ... processes. "Early on, when people began to grapple with how the Internet might change society, the rise of ‘electronic communities’ was much discussed. Today, we still are very uncertain how electronic communities - if electronic networks and forums can really be called communities - will eventually interlace and affect geographic communities. There are many questions here well worth exploring." Blake Harris, Visions
Editor of Government Technology |
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"Municipalities everywhere are rushing to jump on the bandwidth bandwagon: electronic communities, smart communities, and wired communities. But, in the rush to incorporate the latest, greatest new technologies, will we be creating better places or just or more wired version of the ones in which we already live? As we link thousands of businesses, institutions, and organizations with the computer screens of millions, will our towns, cities, suburbs, and rural places become more intelligent communities that can use all the stunning new technology to achieve a higher quality of life?" Katz, Peter, "The 70
Percent Place." Government Technology, What process can be used to rethink community and co-create a conceptual framework for- an "Intelligent Learning Community?" How can the conversion from existing forms of bureaucratic democracy, with its education systems intended to promote high Quality Of Life (QOL), be transformed via technology to be in much closer proximity to the IDEAL of our founding fathers? What instruction,
research and service mission priorities should educational institutions
consider as they strive to produce the intellectual capital and trained
workforces to meet challenges of the emerging digital global
economy? |
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LEADERSHIP DEVELOPMENT PROJECTS Community goals projects have been reported in literature for the past 40+ years. "Goals For Dallas" was one of the first goals projects. Community goals projects tend to have 10-15 categories for services, including education levels. "Goals for Charlotte/Mechlenburg" involved 11 colleges and universities in the Charlotte Area Educational Consortium. Leadership development
projects have also been reported in the literature. Most projects have a
"class" of 25 to 50 middle-level managers who have the potential for
leader roles and positions. A class usually begins to meet in the
fall to help to plan the meeting sessions throughout the year. Most
goal setting and leadership projects are not connected.
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Research about competitiveness and globalization emerged in the1980s, often due to economic restructuring. Research led to recommendations for globally competitive communities. One report indicates "GLOBALLY COMPETITIVE COMMUNITIES"
Industry Week, 245(10), May 20, 1996, Al-24. |
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Application of technology requires "Rethinking Community." Programs on RETHINKING and RESTRUCTURING for REVITALIZING:
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"MAKING A POWERFUL
MATCH: "This time around, the Internet revolution isn’t focused on selling books, bidding for collectibles or even organizing the Web for mass consumption. Instead, the driving force is companies looking for creative new ways to conduct e-business with a whole world of existing and yet-to-be discovered partners that aren't limited by geography, existing relationships, size or other traditional factors. The explosion in the number of online marketplaces, trading exchanges, vertical portals and software vendors eager to attach “e" to the front of their product names is a tangible manifestation of business-to-business (B2B) e-commerce." "Under the covers of most successful B2B initiatives are tools and technologies that so-called KM products and approaches helped to pioneer. The familiar product, categories of business intelligence (BI) analytics, content and document management systems, enterprise portals, business process management, and collaborative environments are the engines behind this more complex form of e-commerce. This year’s B2B marketplace is redefining these legacy categories, some of which are only a year or two old." Roberts-Witt, Sarah L.
"Making a Powerful Match." SEARCHING OFFSHORE "Five hundred years ago, Western explorers set sail for India lured by its vast array of spices, jewels, and silk. Today, history is repeating itself. But this time it is Web pioneers who are crossing the seas to tap the region's rich IT resources." Jastrow, David.
"Searching Offshore." Computer Reseller News, May 22, 2000, 134 &
132. MAPPING NET GAINS "Mapping Net Gains" is a display of B2C alliances among Internet players. America Online, AT&T, Microsoft, and Yahoo emerged as gatekeepers of the Internet Economy in 1999. The article is based on the work of Valdis Krebs who used information available from http://www.orgnet.com/netindustry.html Barth, Steve. "Mapping
Net Gains." Knowledge Management. :3(6), June 2000, 24.
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Blacksburg Electronic
Village was one outcome of a community and university partnership that
began in the early 1990s. A partnership planning process is
available at The Greater Philadelphia
Area is an example of a multi-state region that is making a transition
from a concentration in "heavy" manufacturing to new era manufacturing and
services. Major medical and pharmaceutical companies are going global. The
Eastern Technology Council is a catalyst to the region. Technology Times
contains information about area activities. The Wharton School,
University of Pennsylvania, has an electronic newsletter mailto:%20Knowledge@Wharton
The Capitol Region is
another multi-state regional planning area that brings together
technology, venture capitol, and education and training for economic
development leadership. Techway contains a continuous flow of
activity with daily updates The May 22 issue had an article on 10 venture capitalists who each respond to eight questions. The University of Maryland University College has announced new Executive Certificates and Graduate Certificates Online: 1. Executive Certificate for Chief Information Officers, Executive Certificate (EC) in International Business 2. EC in the Strategic Management of Tech & Innovation 3. GCO in Distance Education & Technology 4. GCO in Library Services in Distance Education. |
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Chicago is a hub for commerce with a corridor that extends to Kenosha, Racine, Milwaukee, and Green Bay. Milwaukee is also an anchor for one end of the corridor west to Madison. A Wisconsin Idea developed in the early 1900s is being used as a concept to create The Milwaukee Idea. A first round of ideas has been developed into broad stroke action plans for EDUCATION, ECONOMIC DEVELOPMENT, and ENVIRONMENT AND HEALTH. A framework for first idea action plans is on the next page. A "Consortium for
Economic Opportunity" should be a catalyst for collaborative domestic and
global goals and supported by a "Technology Center" that could provide
assistance for Anytime (24/7/365) Anywhere Education and
Training. |
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First Ideas Action Plans Idea Initiatives 2000-2001 2001-2002 2002-2003 2003-2004 Campus Design Solutions Cultures & Communities Consortium
for Small Business Dev
Center Fresh Water Initiative Knowledge
Fest Partnerships
for International
Affairs Healthy Choices Partnerships for
Education Technology
Center A second round of
"Ideas" is being discussed. The Milwaukee Idea can be accessed
at |
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"In case you haven't been in the loop with the blitzkrieg of incubators hitting the market, the idea behind them is quite simple. In the beginning, incubators - such as CMGI and Idealab - offered basic infrastructure for nascent companies. They provided startups with copy machines, secretaries, and a cast of neighboring entrepreneurs with whom fledgling executives could schmooze." "As the Net craze has continued, incubators have begun to offer almost the entire operations of a business - from business and Web site development to marketing and strategy. Think of an assembly line: There are the technologists who build the site, which then rolls down to the marketing team to sell it, and then it hits the business development team, which tries to partner and merge it. The conveyer belt hopefully ends at IPO acquisition." (See "The Next Wave."). Lipschultz, David. "Making Ideas Fly." Internet World, June 15, 2000, 31-34. http://www.internetworldnews.com/ Gunn, Eileen. "The Next
Wave." Internet World, June 15, 2000, 36. http://www.internetworldnews.com/
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"Cisco Systems is an ever-growing behemoth with big-time people needs. Fortunately, it also has Randall Birkwood as director of an employment operation that is bigger than many good-sized job placement firms." The article contains "Seven Tips for Drafting The Best and Brightest." Caulfield, Brian.
"Recruit or DIE." Internet World, June 15, 2000, 70-80. http://www.internetworldnews.com/
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"Recently, Asera, Inc., a B2B Internet solution provider had a customer that wanted customer-relationship management (CRM) functionality built into its sales and marketing. At the time CRM wasn't going to be on our product road map for another six to nine months,” says Asera president and CEO Warren Weiss, “but we were able to hire more people and speed up our development process to meet the client’s needs. Our expansion efforts rely on project-based resources, and in going offshore . . .,” notes Weiss. “It's an approach that's working extremely well for us. We're able to scale up very quickly and can hire people who have the same skills as in the U.S. - in some cases, even better.” McCartney, Larry. "A
World of Talent." SmgrtPartner, :3 (22), June 12, 2000,
40-44. |
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Customer Relations Management (CRM) is a key aspect of e-business, both Business-to-Business (B2B) and Business-to Consumer (B2C). The June 27 issue of PC Magazine contains a series of excellent articles on CRM. An article by Sarah Roberts-Witt contains information about traditional CRM companies, ECRM companies, small business CRM companies, and ECRM outsourcers. An article by Sebastian Rupley indicates how brokerage firm Charles Schwab uses the Internet and technology to keep track of more than 7 million active customers and over 10 million customer calls a month. A third article by Michael Dell, CEO of Dell, indicates that customer relationships are the single most important factor. Roberts-Witt, Sarah L.
"It’s the Customer, Stupid." Rupley, Sebastian.
"Customer Care on Wall Street." Dell, Michael. "CRM in
the Internet Era." |
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"Application performance assessment during pre-deployment planning is an essential step for ensuring customer satisfaction, particularly in, the e-business era where the financial stakes are high. The recent growth of Web-based business-to-business, business-to-consumer, and internet applications and recentralized trends, are driving the explosive demand for network bandwidth." Sato, Rieko. "Predicting
the Unknown: E-Commerce Drives |
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The CIO role is being
reshaped and CIOs are at the executive table in four different "species"
-- each with distinct roles and sets of skills critical to
e-business. A study of the 1,400 CIO members of Gartner's Executive
Programs, a new style of executives with business and technology fusion
has emerged. |
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Electronic Government conducted a conference on KM in April. Sessions: Best
Practices, critical success factors, ROI, |
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Davenport, Tom. "Connect the Dots: Get Ready. E-services are coming to a business near you." darwin, l(l), June,, Jul,, 2000, 60-61. http://www.darwinmag.com/ Griffin, Eric. "Frames:
The Next Generation." Access, June 18, 2000, 9. http://www.accessmagazine.com/
Roberts-Witt, Sarah L.
"It's the Customer Stupid." PC Magazine, 19(12), June 27, 2000,
6-18. Stanton, Tom, and Chang,
Stephanie. "Bridging the Digital Divide." Access, June 18, 2000,
10. Plugged In
Rainbow/PUSH
Coalition Wright, Kimberly. "A
State of Education: Kentucky Virtual High School offers public students
extra education." Presenting Communications, 17(5), May
2000. |
CONFERENCES
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AND OTHER INFORMATION SP newsletters and other information can be accessed at http://www.blackboard.com/courses/webcom Click on "Announcements" and then on "Course Documents" and click on "Warren Groff-s' Newsletters" to BROWSE/MINE. Then, click on "External
Links" and "The Friendly Forum." and BROWSE "The Friendly Forum: Class
Discussion" Note the topics that you can Warren H. Groff, 3408 N. 49th St., Milwaukee, WI, 53216-3208 |