STRATEGIC PLANNING

(THINKING)

FOR THE DIGITAL ERA


Volume 7, Number  4                           December  2000

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WIRELESS STANDARDS SHOOTOUT

As the United States plays catch-up to the rest of the world with wireless standards, are we losing our opportunity to be a serious player in this arena?

"In 1999, there were 247 million wireless communication devices, primarily mobile phones, according to Business Week.  Though estimates vary, Nokia was the first to project sales of more than one billion wireless devices by 2002.  These devices, in subtle contrast to the primarily voice-centric wireless communications, will, by 2003, be primarily data-centric, used for Net access, telephony, e-commerce, entertainment and medical/fitness monitoring.  The number of users who access the Internet primarily through cellular phones will outnumber the users who access the Internet primarily through PCs.  Leadership in mobile Internet will be essential for competitiveness, and that means, starting immediately, companies need to ruthlessly prune themselves of obsolete technology and install and maintain future standards."

Lightman, Alex.  "Wireless Standards Shootout." Field Force Automation, November 2000, 56-62. 

http://www.ffamag.com/

http://www.destinationcrm.com/

 FUTURE TECHNOLOGY:2000

"The technological advances that have been made during the past 10 years are so unbelievable that it's almost too much for the human brain to comprehend.  And it's just as overwhelming to imagine what technology will hold 10 years from now.  Will there no longer be landline phones or keyboards?  Will the world run on voice-recognition devices?  Will human customer service interaction become obsolete?  We asked some industry experts what they though the world might be like in 2010, and here are some of their responses ...."

Tuck, Larry. "Timeline." Field Force Automation, Nov. 2000, 41-2. 

http://www.ffamag.com/

WIRELESS E-COMMERCE

"Mobile commerce, or m-commerce, is about to give e-business its legs, enabling consumers and business people to shop, bank, close business deals and even pay for vending machine goods with portable devices. The m-commerce market is predicted to hit $200 billion worldwide by 2004, according to Strategy Analysis, a leading analyst firm."

Cassano, David. "E-business Unplugged: M-commerce Implementation is Inevitable."

Communications News. 37(11), November 2000, 54-5. 

http://www.comnews.com/

M-COMMERCE

"Is wireless unstoppable?  Despite major issues regarding usability, reliability, and security swirling around wireless communications, signs are pointing to a dramatic shift toward wireless for conducting e-business.  And if the predictions hold true, IT departments will be at the center of an enterprise?wide business process re-engineering effort."

Schwartz, Ephraim, and Moore, Cathleen. "E-commerce On the Go: Wireless Drives Next Wave of E-business." INFOWORLD, 22(43), Oct. 23, 2000, 1 & 29. 

http://www.infoworld.com/

BEST TECHNOLOGIES FOR 2001

A Fortune Technology Guide is a MUST ANALYZE AND CRITIQUE for education providers.  Read "Life on the Web" and `Bring Home the Bandwidth" at

http://www.fortune.com/techguide

"Review of Literature" is a preliminary "first once over" to see if the information or materials is worthy of further review.  In this case, do you want to at least look further as (a) hardware, (b) e-commerce, (c) tech lifestyles, and (d) products and trends in paper-based or electronic formats?  Analysis could consist of merely leafing through the pages in hard copy or browsing Web pages.

 CARD TECHNOLOGY BUYER'S GUIDE

CARD TECHNOLOGY has released its "Buyer's Guide 2001."  Categories include associations, biometrics/fingerprints, biometric technologies, card manufacturing: campus cards, card readers with numerous subcategories, card based payment systems, software systems, telecards, training and education, voice response systems, and many more 

http://www.cardtechnology.com/

 MIDWEST REGIONAL PLANNING

"The West Coast is the technology industry's center of software development and venture capital, and the East Coast is home to the financial markets and industry heavyweights such as AT&T and IBM.  So where does that leave the Midwest?  Six Chicago industry leaders joined InformationWeek editor John Foley to discuss that question in a roundtable discussion ...."

InformationWeek. Are there opportunities for Midwest-based businesses to play a leadership role in emerging technologies?

Mary Tolan, global managing partner with Andersen Consulting. "Absolutely. Right now in the United States, there's no region that takes any claim or has any real rigorous reason to take a claim to wireless leadership. There's so much available here in the Midwest that we can assert leadership; in fact, we've begun a Chicago-based community of companies that also is working with the governmental agencies to try to establish Chicago and the Midwest as a hub for U. S. wireless innovation."

Foley, John. "Watch Out, Silicon Valley." INFORMATIONWEEK Nov 20, 2000, 65-76.

http://www.informationweek.com/

 PLANNING FOR DIGITAL ERA DIVIDENDS

A Digital Divide exists within each advanced nation that is emerging in the evolving global era.  Digital Divide has been characterized in several ways such as access to contemporary technology, high tech to low tech workplaces, competencies and skills, and use of technology by U.S. states.  A Digital Divide also exists between "have" and "have not" nations that is becoming the center of attention of companies, countries, and the United Nations.  About 1 billion of the world's 6 billion people have access to the Internet. Thus, 5/6th of the world's people can be viewed as markets.  Research about globally competitive communities has been used over the past few years for "Building Smart and Sustainable Communities and Regions."  What must be done to compete as well as to form partnerships in Asia, Africa, Central and South America, Europe, and elsewhere?

Strategic planning consists of (a) analysis, (b) visioning, and (c) action plan development (AVA).  Analysis is an audit of strengths and weaknesses of an economy and an assessment of markets.  The Census Bureau classifies an economy using 10 major categories of "establishments": agricultural services, mining, construction, manufacturing, transportation & public utilities, wholesale trade, retail trade, finance and insurance, services, and non-classified.  Each of the above-mentioned 10 major categories contains many classifications.  Manufacturing includes food & kindred products as well as tobacco products, thus a relationship to other major establishments. Paper & allied products and printing & publishing under manufacturing relate to other categories.

People identified categories of manufacturing that are critical in the future. "Electric & Electronic Equipment,"  "Chemical & Allied Products," "Petroleum & Coal Products,"  "Primary Metal Industries," were viewed as critical.  "Printing and Publishing" has ranked high due to e-books and Print On Demand

http://www.pod.com/

in the emerging global Communications Revolution. 

What AVA processes can be used to assist manufacturing be competitive in the digital era?

ANALYSIS, VISIONING, AND ACTION PLAN DEVELOPMENT

Manufacturing                               Year 1   Year 2   Year 3    Year 4    Year 5

Electric & Electronic Equipment
Chemical & Allied Products
Petroleum & Coal Products
Primary Metal Industries
Printing and Publishing

Global Crossing is engaged in connecting continents with broadband and linking country services with technology.

http://www.globalcrossing.com/

Beneficiaries are the companies and countries with contracts / subcontracts in globalization related to technological infrastructure development.  Global Crossing connected Argentina to the Global Fiber Optic Network (announced on Nov. 15) and Brazil (announced on Nov. 20) where bandwidth-intensive applications such as telemedicine, computer-based distance learning, and streaming audio and video will be available new services.

What are the implications for both OLD ECONOMY and NEW ECONOMY infrastructure?

What are the implications for "Services" sectors - healthcare and education, thru doctoral level?

Digital Dividends most likely will be gained by diversified economies with corporate universities focused on specific training and complemented with education in online and traditional formats.

PLANNING FOR DIGITAL DIVIDENDS WITH AFRICA

Countries vary in their capability to create social and technological infrastructure strategic plans.  Thus, assistance may have to be provided in analysis as well as in co-creating a vision and a plan.  Preparation of individuals Falling Through The Net in America to assist people who can't access the Net in other countries can turn the digital divide into a Digital Dividend for many Americans.

How can insights from Falling Through the Net: Toward Digital Inclusion (October 2000) be converted to policy at federal and state levels followed by programs with financial support? 

What could a region do to help countries in Africa plan for the digital era? 

How could African Americans be made aware of and become prepared to compete in the emerging global economy?

How could African American children and youth become aware of cultures in African Countries and career opportunities with corporations, World Health Organization, United Nations, etc?

ANALYSIS, VISIONING, AND ACTION PLAN DEVELOPMENT

Countries of     Analysis Visioning Action

Africa                                                 Year 1   Year 2   Year 3   Year 4   Year 5

Algeria
Angola
Benin
Botswana

Morocco
Mozambique
Nigeria
Reunion

Rwanda
Sao Tome
Somalia
South Africa

Zambia
Zimbabwe

A study by the Population Crisis Committee reported harsh suffering in 83 countries with 73% of the world's population in areas where conditions are extreme such as in Mozambique, Somalia, Sudan, Afghanistan, and Haiti.

How can articulated 2+2+2 programs in social infrastructure development and technological infrastructure development be co-created to prepare the critical mass of talent to improve the Quality Of Life (QOL) for another 1 billion of the world's people? 

How could articulated 2+2+2 program be expanded to online formats so they could be delivered to people in countries where conditions are extreme? 

No moral and sensible nation dare continue to ignore the changing demographic, social, and economic conditions of children and families.  The August issue of STRATEGIC (THINKING) PLANNING focused on Asia Pacific and this issue highlights Africa.  The January issue will concentrate on Central and South America.

MOVING HEALTH CARE TOWARD E-COMMERCE

"A new patient walks into a doctor's office for the first time. Instead of being asked to fill out several pages of information on a clipboard, she simply hands the receptionist a small piece of plastic, the size of a credit card.  The receptionist runs the card through a reader and, presto, the patient's medical history immediately pops up on a screen, almost as magically as a ...."

Berney, Louis. "A Case for Smart Cards: Moving Health Care Toward E-Commerce." Electronic Commerce World, 10(11), November 2000, 30-33.

http://www.ecomworld.com/

E-MARKETS: INDUSTRY COALITIONS

"Call it the revenge of the suits.  Only a year ago, large bricks-and-mortar companies seemed to be relics of the Old Economy, being swamped by dot-coms and e-marketplaces with their glitz, high stock valuations, and revolutionary zeal for commodity pricing, quick access to information, and rapid responsiveness.  But now it seems the tide has turned, as the bricks-and-mortar crowd has risen out of its complacency and roared back.  The great shakeout in B2B e-marketplaces ...."

McKendrick, Joseph "Old Economy Players Step Up."Electronic Commerce World, 10(11), November 2000, 35-44. 

http://www.ecomworld.com/

E-MARKETS HEATING UP INTERNATIONALLY

"So far, only a few online coalitions with strong international leadership have emerged.  The majority of these, by far, are seen by industry participants as either regional players in Europe and Asia or national entries bringing together vertical industry segments within one country's market.  A trend in growth in these segments this year, contributed to optimism by Mark Hoffman, CEO of Commerce One, about the long-term prospects for growth in the online marketplace segment."

Burgert, Phillip. "T-Markets Heating Up Internationally." Electronic Commerce World, 10(11), November 2000, 46-51. 

http://www.ecomworld.com/

THE RACE TO BUILD E-BANKING SERVICES

"To meet an expected surge in demand for online corporate banking services, traditional financial institutions and Internet banks are racing to win a slice of the online banking pie by partnering with technology companies, hiring application service providers and rebuilding their computer infrastructures." A Financial EC Directory analyzes 14 variables for 48 service providers.

McGarr, Michael S. "The Race to Build E-Banking Services." Electronic Commerce World 10(11), November 2000, 52-4, plus 56-72 (EC Directory). 

http://www.ecomworld.com/

EC World Conferences

Fast Forward Your eBusiness Future, Santa Clara, CA, May 29 - June 1, 2001. 

Reserve Your Future in eBusiness, McCormick Place, Chicago, IL, October 9-12, 2001.

E-LEARNING: NEW SCHOOLS OF THOUGHT

More companies are taking notice of cost savings, specialized training, and E-learning flexibility.

Khirallah, Diane Rezendes, and Swanson, Sandra. "New Schools of Thought." INFORMATIONWEEK. Nov. 20, 2000, 22-4. 

http://www.informationweek.com/

WIRELESS ON CAMPUS

"In the past year, wireless technology has gathered momentum as data connects to telephones and, conversely, telephones connect to data devices.  From the Palm 7 to WAP (wireless application protocol) phones, the pulse of wireless data networks is reaching academia.  Connecting all the mobile computers to be the network for anywhere, anytime computing seems to be a natural and exciting idea.  Still, the issue for most schools remains whether there is enough value in a wireless infrastructure to justify the cost."

Dominick, Jay. "Wireless On Campus." Syllabus. 14(4), November 2000, 18-22.

The above-cited article about Wake Forest University is one of several. Other articles are about Carnegie Mellon University (CMU), with a major research project about cognitive processes.  See:

Futhey, Tracy, "Wireless Andrew: Everywhere You Want to Be." (About CMU). pp. 24-26.

Brown, David G. "The Low-Hanging Fruit." (About Human Resources Development). p. 28.

Johnstone, Sally M. "Online Consortium May Fall Short." (About "Distance Education" by the Western Cooperative for Educational Telecommunications (WCET) at the Western Interstate Commission for Higher Education). p. 30. 

http://www.syllabus.com/

WEB SERVICE DESIGN AND REFRESHMENT PROJECTS

The seven C's of Web service design according to McCollum are (a) comprehensiveness, (b) currentness, (c) client-orientation, (d) clarity over coolness, (e) courtesy over coolness, (f) compatability without compromise, and (g) cross-linking and validation.
 
http://www.uga.edu/design/

 McCollum, Kelly. "Colleges Revamp Web Pages With Professional Help." The Chronicle of Higher Education, XLV(45), July 16, 1999, A25-26.  

http://chronicle.com/

Scroll down the Web service design site and click on

http://www.udel.edu/webmedia/

at Delaware and analyze other Web refreshment projects including the comparison of sites by Rice University. Critique 

http://www.stanford.edu/home/aboutsite/redesign.html

at Stanford University.

Curtis Kelly has focused on a Directed Study (DS) plan with four topics (a) Understanding of Web Site Design, (b) Understanding of Web-based Training, (c) Expertise in Using Web Software and (d) Creation of a Web Site.  Curtis works at Heian Jogakium University in Japan.  English as a Second Language (ESL) is one of his areas of expertise.  Contributions you can make to the above-mentioned topics can be sent via e-mail to 

mailto:%20ctskelly@mediawars.ne.jp

STRATEGIC THINKING NEWSLETTERS

Link directly to the Web sites


Access
http://www.blackboard.com/courses/webcom
and enter as a guest.

Click on "Announcements" and then on "Course Documents."

Then, click on "Warren Groff s Newsletters."


October 

Communications and Electronic Documents to 2010 and 2020

E-Business Explosion, E-Commerce Evolution in Graphic Arts and Printing

Federal and State Funding for Curriculum and Technology

September

E-healthcare to reach $27B by 2004

Biometropolis at COMDEX - biometric systems such as face, eye, hand recognition applications

Building a multilingual Web site

Biometric and card Web sites - link directly to the Web sites

Electronic Newsletters (ENs) - Online Learning News, Virtual University, EDUCAUSE, + more

Research Comapnies - Yankee Group, Gartner Group, Forrester, Meta Group, IDC, + more

Electronic Commerce - EC World, Regional User Groups, associations, EC Product Center, +++

Middle Schools and High Schools Web sites in South Korea

August

The Global Compact by the U.N. on turning the "Digital Divide" into a "Digital Dividend"

Asia Pacific, Kimberly Clark, GE Medical Systems and the Internet-based marketplace partnership 

Asia Pacific countries list to STRATEGICALLY THINK about Digital Dividend opportunities Institute for the Future, Forrester Research, PricewaterhouseCoopers' Technology Center Advanced Technology Program (ATP) - biometrics, e-books, and much more

July

Rethinking Community - communication and information technologies are shaping "community"  Community goal setting projects and leadership development projects should be synchronized 

Globally competitive community research - assess the globally competitive community profile

June

Ananova and Family of Digitized Talking Heads

Web Weavers at Roosevelt Elementary School, Wauwatose School District

Chief Information Officer (CIO) and Knowledge Manager (KM) roles in educational settings.

Videoconfercing for Learning Web sites

About 150 to 175 electronic book publishers, many of whom don't bother with paper books

May

Bridginng The Gap: Information Technology Skills For a New Millennium, an ITAA report.

Educator's Website for Information Technology - includes curriculum standards for states

Advanced Technology Education (ATE) of the National Science Foundation

Enterprise Resource Planning (ERP) model for 4+4+4 education in online and traditional formats

Milwaukee Public Schools and Washington High School in the Sherman Neighborhood Cluster

Access http://www.blackboard.com/courses/webcom and enter as a guest.
Click on "Announcements" and then on "Course Documents."
Then, click on "Warren Groff s Newsletters." 

Also, review dissertation work by two students.

 BROADBAND HOME, BROADBAND OFFICE, BROADBAND NEIGHBORHOODS

"Cisco, Intel, 3Com, IBM, and Sun are among a large and expanding number of companies developing products and services to create the Internet home of the future."  (Ameritech Wisconsin developed conceptual frameworks for the above-mentioned broadband visions).

Nickell, Joe Ashbrook, "Home On The Net." The Industry Standard, 3(42), October 23, 2000, 122-136.

http://www.thestandard.com/ 

http://www.connectwisconsin.org/

READINGS


Doyle, T.C. "The Most Illuminating People in the Internet Economy." VARBusiness. XVI(23), November 13, 2000, 46-91.  
http://www.varbusiness.com/
 

Wreden, Nick. "Hot Technologies for 2001: How Will e-business Grow?" Beyond Computing, 9(9), November/December 2000, 19-26.  
http://www.beyondcomputing.com/
 

Young, Jeffrey R. "Kentucky Offers `Venture Capital' for Distance Education." The Chronicle of Higher Education, Nov. 10, 2000.  
http://www.chronicle.com/free/2000/11/2000111001u.htm
 

Zeitchik, Steven M. "The Wide World of E-Books." The Industry Standard. 3(48), November 20, 2000, 122-136.
http://www.thestandard.com/
"Europe is becoming a hotbed of digital publishing.  But e-books have yet to take off in the U.S."

DIGITAL STATE

The Progress & Freedom Foundation continues to release analyses from The Digital State Survey.  The study covers the use of digital technologies in eight areas: (a) e-commerce and business regulation, (b) taxation and revenue, (c) social services, (d) law enforcement and the courts, (e) digital democracy, (f) management and administration, (g) higher education, and (h) K-12 education.  For the third year in a row, the state of Washington earned th top ranking.  Others in top ten are Kansas, Alaska, Illinois, Utah, New Jersey, Georgia, Wisconsin, Maryland, and Texas.  The Web site contains many publications and the survey forms.

http://www.pff.org/

A COHERENT PROGRAM PLAN USING DIRECTED STUDY (DS)

Directed Study (DS) holds great potential.  It is an opportunity to select a topic of interest and collaborate with a facilitator to raise awareness and understanding.  Analysis of the literature via DS could help with all three aspects of a proposal (a) problem statement, (b) review of literature, and (c) methodology and procedures.  After a DS project on a topic, a researcher can more clearly specify issues in a problem statement.  A better understanding of the literature will result from the DS and ways to organize information into categories for a good practicum project.  Better insight about detailed procedures should be another outcome of a DS investigation.  Review the DS on voice recognition by Jack L. Espinal. http://fairfax2.laser.net/~jespinal/vr1.htm

Warren H.Groff, 3408 N. 49th St., Milwaukee, WI 53216-3208, 414-871-1127    http://www.blackboard.com/courses/webcom/coursedocuments/-98876131/groffw@nova.edu