KNOWLEDGE MANAGEMENT (KM):
COGNITIVE COMPETENCIES AND
TECHNOLOGICAL SKILLS

Formerly Strategic Planning (Thinking) For The Digital Era

Volume 8, Number 4     February 2002
 

BROADBAND FOR EVERY AMERICAN HOME

"It is widely believed that ubiquitous broadband deployment will bring valuable new
services to consumers, stimulate economic activity, improve national productivity and
advance many other worthy objectives such as improving education, and advancing
economic opportunity for more Americans. I share the view that deployment will have
very positive benefits for the nation and the world."     
http://www.fcc.gov/

Chairman Michael Powell, Federal Communications Commission (FCC), October 25, 2001
National Summit on Broadband Deployment: 2001 A Digital Odyssey

BROADBAND

"The term broadband, if used correctly, shouldn't become obsolete, because the potential for a faster connection will always light the way like a beacon of Web developer freedom. Today, we regard the 'broadband age' as a magical, near future, cyberpunk era in which Web sites will load immediately and the Internet will resemble a flashy DVD ROM running in a local disc drive. However, when that day arrives, there will no doubt be something better, a newly imagined future paradigm of immersive interactivity. Whether we label it megaband or some other catchy buzzword, developers will continue to long for the future."

Fruhlinger, Joshua. "Cyberband and the New User Experience." Webtechniques. 7(2) February 2002, 23-25.  "A special issue on "Broadband with Streaming."
http://www.webtechniques.com/

ROI RETURN ON INFORMATION

 "Do more with less" has been a trite dictum across the business and IT press recently, but if you're an IT executive in an information rich organization, the words truly to live by are, "Do more with more." Such organizations are awash with information assets, and they have but to unleash their value through carefully planned, efficiently executed IT investments  which may run the gamut of complexity from company email to strategic business applications."

Kestelyn, Justin. "ROI: Return on Information; Q & A with Gap Inc. CIO Ken Harris."
Intelligent Enterprise. 5(3), February 1, 2002, 24-29.
http://www.intelligententerprise.com/

CIO TENTH ANNUAL ENTERPRISE VALUE AWARDS

The Magazine for Information Executives released its Tenth Annual Enterprise Value Awards. An introduction by Katherine Noyes entitled "New Order of Magnitude" is an analysis of changes that have occurred over the years    MUST READING. "In the past, we thought of IT as an enabler of business processes   we looked for productivity and efficiency gains. What we're seeing now is transformation."   Rebecca Rhoads, VP and CIO, Raytheon.

"Our definition of IT value has become broader. We are expanding it beyond the benefits gained by the individual enterprise to an organization's business partners, to its industry and to ...."

"Our notions of what it means to be in business are changing. The lines dividing companies, customers, business partners, industries and even competitors are blurring, and that's due ...."

Noyes, Katherine. "New Order of Magnitude." CIO. 15(8), February 1, 2002, 48-54. http://www.cio.com/value

The Tenth Enterprise Value Award winners: 

Dow Chemical. "The World's Biggest Classroom," Dow's Web based training system serves a cast of thousands. 
http://www.dow.com/
http://www.cio.com/eleaming

Pennsylvania Department of Environmental Protection. "Working in a Deeper Shade of Green" this government agency has an integrated system that lets it pursue its real mission.
http://www.dep.state.pa.us/
http://www.cio.com/government

Enterprise Rent A Car. A car rental agency's automated system has streamlined the
replacement rental process and cemented the company's standing in the industry.
http://www.enterprise.com/
http://www.cio.com/ec  E Business Research Center 

Michigan Department of Transportation. "Paving Over Paperwork" by automating its collection of inspection data, Michigan cuts the cost of building roals and bridges. http://www.mdot.state.mi.us/

SBC Communications Inc. "More Lines, Less Waiting." SBC's network management tools do more than help the communications company gauge capacity; they improve customer service ....
http://www.sbc.com/
http://www.cio.com/infrastructure   Infrastructure Research Center

NOKIA'S SUPERPOWER AMBITIONS

"Finish cellular giant Nokia can hardly be said to be battling the forces of evil, but the company has certainly seemed to have super powers over the past few years, leaping to the top of the cell phone and cellular infrastructure market in what feels like a single bound."

Crotty, Cameron. 'Nokia's Superpower Ambitions." mbusiness. February 2002, 14-21.
http://mbusinessdaily.com/

DAWN OF THE REAL TIME ENTERPRISE

 "In the beginning, there was batch processing: ERP and supply chain systems and data warehouses. Geared for monthly planning and analysis, these systems talked to one another, if at all, using proprietary interfaces and query based messaging architectures. Often, managers couldn't see what was going on in their businesses until it was too late to react.

For many organizations little has changed, and executives are still making key decisions based on batches of sales, manufacturing, and other critical data that is days, weeks, and even months old. In an information driven economy, where competitors are acting on what's happening now and not what happened last month, the batch approach just isn't good enough.

But a brighter day is breaking as a slew of technologies are making "straight through processing" and real time applications more affordable and pervasive. Going forward, Web services promise to have a dramatic impact by easing application integration and delivering real time information to places that batch data couldn't reach (see 'Web services and real time app integration,' which accompanies this article at 
http://www.infoworld.com/features/t_index.html
In the meantime, technologies for connecting applications, data, and users  and technologies for monitoring, analyzing, and optimizing real time business processes  have already made major strides."

Margulius, David L. `Dawn of the Real Time Enterprise." InfoWorld. 24(3), January 21, 2002, 34-35.  http://www.infowofld.com/  This issue contains an analysis of InfoWorld Test Center research beginning with "Gigabit Ethernet: Burning up the wires" by Randall C. Kennedy.

WHAT LIES AHEAD IN 2002?

"Like a child reaching adolescence, the smart card industry has enjoyed healthy growth rates, in the range of 30% over the past few years. While still not a mature industry, smart cards generate more than $2 billion a year in revenue, with prospects for more growth ahead.

Card issuers of all types, from banks to governments, have generally benefited from the .... But most of the revenue has come from one kind of card   the miniature SIM cards that identify users of the 600 million GSM mobile phones worldwide to their mobile service provider. Sales of these SIM (subscriber identify module) cards account for anywhere from ...."

This article is an overview of (a) smart card growth by application and (b) regions of the world. Greg Pote, managing director of the Asia Pacific Smart Card Association, states "A lot of credit card issuers are coming around to the idea that smart cards are going to be an additional tool in the battle to acquire new customers and retain them." That section of the article refers to Korean mobile operators KT Freetel, LG Telecom, and Mondex Korea plus mentions Seoul National University Hospital and Chohung Bank as well as advances of contactless payment cards in AP. How could standardized smart cards unfold in Western Europe over the next several years?

Davis, Donald, and Balaban, Dan. "What Lies Ahead In 2002?" Card Technology. 7(1)
January 2002, 30-39.    
http://www.cardtechnology.com/

WAVE OF THE FUTURE?

 "From Washington to Warsaw, more and more transit operators are using smart cards to .... A couple of vendors now are trying to ... with disposable paper contactless chip cards.

Balaban, Dan. "Wave of the Future?" Card Technology, 7(1) January 2002, 18-22. http://www.cardtechnology.com/ 

ON THE FRONT LINES OF ONLINE SECURITY

 "The U. S. Department of Defense's Common Access Card project breaks new ground in its use of smart cards for digitally signing and encrypting electronic documents, and in enabling secure remote access to personal data. By the end of 2003, the DoD plans to issue 4 million Common Access Cards to active duty and reserve military personnel, civilian employees and contractors."

Bowen, Cathy. "On the Front Lines of Online Security" Card Technology, 7(1) January 2002, 24-29.
http://www.cardtechnology.com/

WELFARE AGENCIES SEEK BENEFITS FROM CHIP CARDS

"Government agencies in most countries shuffle a lot of paper to get unemployment and other benefits to needs recipients. Minimizing unneeded paperwork and data entry is a goal of government agencies worldwide, and many are turning to smart cards as a means of ....

Spain's Ministry of Labor and Social Security has been testing smart cards for ... since 1994." (Review the TASS project and the system integrator provider Unisys in Blue Bell, PA).

Bowen, Cathy. "Welfare Agencies Seek Benefits From Chip Cards" Card Technology. 7(1) January 2002, 40-44. 
http://www.cardtechnology.com/ 
http://www.unisys.com/

KNOWLEDGE CENTER: ENTERPRISE NETWORKING

COMPUTERWORLD has Knowledge Centers Online. COMPUTERWORLD January 21, 2002, issue contains a Special Report on Enterprise Networking beginning with "The Story So Far" from homing pigeons and the pony express to a coding system in 1794 and Gigabit Ethernet to "Voice Over IP: It's Ready!" and "Dow Blazes VOID Trail." Access, browse, and mine 
http://www.computerworld.com/  and
http://www.computerworld.com/q?26411 VOIP

U.S. BUSINESSES SKIMP ON CYBERATTACK PROTECTIONS

 U. S. companies aren't doing enough to protect their IT systems from the threat of cyberattacks, according to a report released ... by the Computer Science and Telecommunications Board."

Rosencrance, Linda. "Report: U. S. Businesses Skimp on Cyberattack Protections." Computer World, 36(4), January 21, 2002, 20. 
http://www.computerworld.com/

CEOs TOUT BROADBAND SERVICES FOR ALL

A high powered coalition of 200 computing and networking CEOs last week launched a lobbying effort to convince the federal government to jump start the deployment of broadband services available to U. S. homes and businesses. The Technology Network group says the nation's goals should include the availability of 6 Mbps access links from at least two providers to half of the United States by 2004 and the availability of 100 Mbps links to 100 million U. S. homes and businesses by 2010.   

John Rendeleman ( mailto:%20%20jrendlem@cmp.com ). In "News Scan," January 21, 2002, Issue 872 of InformationWeek
http://www.informationweek.com/

BROADBAND FROM OUTER SPACE

"The broadband market came down to earth last year. Cable, wireless, and DSL once promised to provide high data rates at low cost, but all three have suffered major setbacks. With fiber far from most areas, its seems we're stuck with either high priced T1 or slow dial up.

But one type of broadband is still flying high. Satellite networks are finding a new way to compete in the local loop, providing high speeds and global coverage. These networks are about to get faster and cheaper, thanks to a new generation of satellites launching this year. In this article you'll learn about broadband satellite services, how they work, and what to expect from these services in the future.

Three companies plan to build and operate these new broadband networks: Spaceway, developed by General Motors' spin off Hughes; Astrolink, from aerospace giant Lockheed Martin; and Euro Skyway, from Italian company Alenia Spazio."   (Article contains many resources, Web sites).
http://www.spaceway.com/        http://astrolink.com/     http://www.euroskyway.com/

Doman, Andy. `Broadband from Outer Space." Network Magazine, l7(1), January 2002,
50 53. 
http://www.networkmagazine.com/   http://adorman@cmp.com/

  IP VIDEOCONFERENCING SERVICE PROVIDERS

Six IP videoconferencing service providers were tested: InView IP Viodioconferencing Services, WireOne Technology's Glow, Reality Fusion's SeeSaw Distance Meetings, First Virtual Corps' (FVC) CUseeME, Eyeball Networks' Communicator and FocusFocus' Meeting. More online includes a copy of the RFP, description of the methodology, a video snippet of one of the tests, and an online interactive buyer's guide chart of IP videoconferencing service providers.

Perey, Christine. "IP Videoconferencing Service Providers." NetworkWorld, 19(3), January 21, 2002, 49 51. 
http://www.nwfusion.com/  mailto:%20cperey@pereycom

 ALL DIGITAL KNOWLEDGE MANAGEMENT MAGAZINE

A new, all digital, Knowledge Management Magazine (KMM): http://www.destinationcrm.com/

THE BIG PICTURE via PROJECT PORTFOLIO MANAGEMENT (PPM) SOFTWARE

"Over the years, managers have recognized a need for a tool tha allows them to see beyond the schedule and budget of their projects. While they have wanted to see all of their projects in a way that would be meaningful for their business, they lacked the ability to see and compare their entire portfolio of jobs." 

This article is an excellent analysis of 10 PPM software packages.

PortofolioDirector   http://www.artemisintl.com/
Deltek Project Planner   http://www.deltek.com/
OpenAir Complete   http://www.openair.com/
Project Office Suite 3.1   http://www.pacificedge.com/
Primaravera TeamPlay   http://www.primavera.com/
Enterprise Service Automation   http://www.peoplesoft.com/
ProSight   http://www.prosight.com/
PlanView Software   http://www.planview.com/
Projecta   http://www.projecta.com/
Welcom Portfolio   http://www.welcom.com/

Hofer, Garry. "The Big Picture." Project@Works, 2(1), January/February 2002, 33-36.
http://www.projectworld.com/

ELECTRONIC PUBLISHING OUTLOOK 2002

An excellent analysis of based on information from Graphic Arts Technical Foundation (GATE), National Association of Printing Leadership (NAPL), Printing Industries of America (PIA), etc.

Joss, Molly. "Outlook 2002." Electronic Publishing. 26(1), January 2002, 18-21.
http://www.electronic-publishing.com/   mailto:%20mwjoss@worldnet.att.net

Above mentioned organizations, plus more, and their Web sites are available in papers to create Career Development (CD) programs for essential Graphic Arts, Printing, and Publishing roles. See p. 8 (at the end of this newsletter) to access Blackboard.com and Career Development e-Paradigms for Digital Dividends.  Also, see "E Commerce Evolution in Graphic Arts and Printing," Oct. 2000 newsletter, p. 1.

2002 ELECTRO FORECAST

Essential analysis for electrical contractors/subcontractors of housing starts, school construction, etc., with comments about e business. Article refers to key resources. http://w%20ww.ceenews.com/

Lucy, Jim. "2002 ElectroForecast." ECC News. 54(1), January 2002, 12-14.

 RESEARCH QUESTIONS

How is broadband evolving and what are the implications for instruction, research, and service? How can analysis of exemplary enterprise Return On Information (ROI) be used in your context? What strategy could you use to envision a real time enterprise with technology rich applications? How would you include biometric, card, voice, and wireless applications in a preferred scenario? How do we narrow digital divides domestically and globally to improve Quality Of Life (QOL)?

 HOMELAND DEFENSE

"The war against terrorism is forcing government and business to forge new alliances. Federal government actions since Sept. 11, including legislation enacted by Congress and policies issues by the White House, aim to broaden cooperation between the private sector and law enforcement officials charged with counter terrorism efforts. These actions include new ways companies ...."
    Learn about new policies that promote cooperation with government agencies.
    Find out how the war against terrorism affects the CIO role.
    Log on to         
http://www.cio.com/printlinks

Varon, Elana. "Homeland Defense: New Rules of War." CIO, 15(7), January 15, 2002, 40-44.

A SORRY STATE

"The U. S. State Department's IT infrastructure is so antiquated and cumbersome that some fear it is dangerously inadequate for the task of representing U.S. interests abroad." 

The State Department at a Glance 
Responsibility: To conduct foreign affairs for the United States. 
Scope: 260 embassies and consulates in 170 countries. Challenge: To maintain secure and public networks worldwide under difficult ... conditions.

Scalet, Sarah D. "A Sorry State." CIO. 15(7), Januaryl5, 2002, 46 50. http://www.cio.com/government
Also, access 
http://www.whitehouse.gov/homeland

 U.S. STATE DEPARTMENT TO UPDATE FINANCIAL TRACKING

"The U. S. Department of State is embarking on an overhaul of its financial management system, aimed at replacing crumbling hardware and proprietary COBOL based financial management applications, the oldest of which dates back nearly 30 years.

The upgrade of the department's Regional Financial Management System, or RFMS, will allow officials at U.S. embassies around the globe to track financial data in real time over the Web. RFMS will also provide, for the first time, full online integration among the agency's budgeting, accounting and currency distribution functions.

The first phase of the four year, $38.4 million RFMS project is the implementation of American Management Systems Inc.'s Momentum financial management software suite at 168 U.S. embassies and consulates. The software will link the embassies to two regional State Department financial services centers, one in Charleston, S.C., and ... in Bangkok, Thailand.

The RFMS project is part of a $300 million, three pronged undertaking to modernize other aspects of the State Department's IT infrastructure. Last year, Secretary of State ...."

Seminero, Maria. "Keeping Tabs on the Money." eWeek, 19(3), January 21, 2002, 27.
http://www.eweek.com/   mailto:%20mseminerio@hotmail.com

BIBLIOGRAPHIC RESOURCES

Ambrosio, Johanna. "Managing Web Content." Application Development Trends. 9(1), January 2002, 19-24. 
http://www.adtmag.com/   mailto:%20jambrosio@mediaone.net

Hulett, Stewart. School District Retools its LAN." Communications News, 40(1), January 2002, 28. 
http://www.comnews.com/   Part of a Special Focus on Local Area Networks. A Special Focus Local Area Networks Buyers Guide is on pages 30-32.

Johnson, Sally M. "Hopes for Distance Learning in 2002." Syllabus, 15(6), January 2002, 22.  http://www.syllabus.com/

Leibs, Scott. "Ready for PRM Time?" CFO, 18(1), January 2002, 20. 
http://www.cfo.com/ Customer Relations Management (CRM), Partner Relations Management (PRM) now a $13 billion industry, and Kovair Inc. dubs its product Strategic Relations Management (SRM).

Osterland, Andrew. "Operating Room." CFO. 18(1), January 2002, 40-44. 
http://www.cfo.com/

DIRECTED STUDY

Curriculum cannot be "designed and implemented@the speed of thought." Education, however, can add flexibility to existing curriculum to meet a few of the needs and wants of diverse learners. Directed Study (DS) provides such an opportunity. Jack Espinal completed a critique of voice recognition software packages that are available for educators. A voice recognition demonstration workshop at last year's summer institute and his paper in Practitioners' News were his products. ( mailto:%20jack.1.espinal@irs.gov )  Access http://www.nova.edu/phe/directory/no_virginia/VoiceRec.pdf Jack's current DS project is entitled "Broadband Networks a Practical Guide for Educators." How could information in this issue of KM be used to better understand a broadband future?

ACCESSING, BROWSING, AND MINING RESOURCES FOR APPLICATION

Access http://www.blackboard.com/courses/webcom/ and enter as a guest. Click on "Announcements," "Course Documents," and "Warren Groff's Newsletters." The November issue of the newsletter contains a list of topics between the May 2000 and October 2001 issues. Browse "Career Development Through Knowledge Management (KM): Be A Chief Information Officer (CIO) For Your Digital Dividend Destiny" that was distributed at Summer Institute 2001. Career Development... and Vision Quest Thinking... contain numerous ideas and many Web sites. "Putting It All Together" is on Student Learning Outcomes with business program examples.

Click on "External Links" and "The Friendly Forum' 'and browse "The Friendly Forum: Class Discussion." Browse Asia Society, Globalization and the Family of IT Careers, Taiwan, Korea. See Strategic Planning (Thinking) for the Digital Era, Taiwan, 1999 in ERIC   ED 432 932 and "The Pacific Century" (105+) and "Pacific Rim Partnerships" in App. B3 (ED 372 239, 1994).

Warren H.Groff, 3408 N. 49th St., Milwaukee, WI  53216-3208 
 (414) 871-1127 
 mailto:%20groffw@nova.edu