KNOWLEDGE MANAGEMENT (KM):
COGNITIVE COMPETENCIES AND TECHNOLOGICAL SKILLS

Formerly Strategic Planning (Thinking) For The Digital Era 
Volume 8, Number 5                                         March 2002
 

DIGITAL DASHBOARD JUST-IN-TIME ONLINE PRODUCT DEVELOPMENT

"When auto supplier Johnson Controls Inc. took on the job of building the dashboard controls, overhead computer console, interior lights, and seats for the 2002 Jeep Liberty, it needed ideas from its own designers and from a worldwide network of 35 major suppliers and dozens of smaller ones. 'The philosophy is that we need the best input we can get on the design, as early in the process as possible, from every one of our design partners,' says John Waraniak, Johnson Controls' executive director of E-business speed." 

"The 2002 Liberty was a step up for Johnson Controls. The Milwaukee, Wis., company had been a top-tier DaimlerChrysler supplier but was now in the elite role of acting as a component integrator responsible for engineering and manufacturing a complete section of a vehicle based on the automakers' design. Johnson Controls would build the vehicle's cockpit controls, for example as one unit that would be delivered to the automaker just in time to be bolted on a new car as it rolls down the assembly line. To make it happen, managers at Johnson Controls applied online design collaboration and product development software to work with DaimlerChrysler as they designed part of the vehicle and with its own supplier network to engineer and build it." 

Konicke, Steve. "Groupthink Gets Smart." Information Week. 871 January 14, 2002, 38-46: http://www.informationweek.com/ 
Software:
http://www.informationweek.com/techcenters/sw 
(See "Digital Dashboard" in March 2001 issue of the newsletter. In addition, see "Intelligent Transportation Systems (ITS) in the December 2001 issue of the newsletter) 

EDUCATION IS LISTED IN TOP TEN VERTICAL MARKETS

"Imagine having a steady stream of income from a virtually recession-proof, federally funded vertical market with a never ending supply of customers. According to VARBusiness research, the education market is among the top 10 vertical markets that solution providers expect to present the greatest opportunity in the next three years - in fact, it's No.6. According to Gartner Dataquest, the education market will garner 6 percent of the overall IT spending in America in 2002 - a total of approximately $79 billion." 


Franse, Karen and Russell, Joy D. "Excited About Education." VARBusiness. (18)3, February 4,2002,22-28. http://www.varbusiness.com/http://www.wuliweb.com/ and enter code 1212571. 

DELIVERING THE GOODS WITH ONLINE TRAINING

"In the best tradition of 21st century companies, it's hard for a layperson to understand exactly what Rockwell Automation does. This was true even as far back as 1919, when Williard Rockwell, an M.I.T.-trained engineer, bought a bankrupt machine plant in Oshkosh, Wis., and retooled it to make double-reduction axles and worm drives Since then, the Milwaukee-based company has turned to factory automation equipment, selling $4.3 billion worth of it annually." 

"The factories that buy Rockwell's machines and software need to do a lot of training to keep users' skills current. For that reason, Rockwell has been in the customer-training business longer than most people have owned computers." "Last year, the company's training business brought in approximately $52 million in revenue worldwide " 

"Today, the responsibility for customer training lies squarely in the hands of the global manufacturing solutions (GMS) business unit. GMS sells courses on using and maintaining Rockwell-built controls and power transmission products~ programming that equipment to work in customers' plants; and connecting computer networks to automation software and machinery so the factory can do things like turn water and wood chips into a 40-ton roll of paper." 

Ganzel, Rebecca, and Kiser, Kim. "Delivering the goods." Online Learning. 6(2), February 2002, 22-26. http://www.onlinelearningmag.com/
 

E-COMMERCE IN DISTANCE EDUCATION

This article is about using business-to-consumer (B2C) or business-to-business (B2B) concepts for delivery of online materials developed for one audience and modify them into different sized offerings and into different markets. (Developmentally appropriate Anytime Anywhere Learning). 

Robinson, Evan T. "No Small Change: e-Commerce in Distance Education." Syllabus. 15(7), February 2002, 15-17. http://www.syllabus.com/http://www.blackboard.com/courses/webcom/coursedocuments/-254451433/erobins2@su.edu

IDENTITY THEFT

"Identity theft was the nation's leading consumer fraud complaint reported last year According to the Federal Trade Commission, 42% of the 204,000 complaints lodged with the commission were for identity theft, far exceeding gripes about Internet auctions and services." 

Lynch-German, Lauria. "Identity theft hurls woman into nightmare." Milwaukee Journal Sentinel. February 9,2002, lB.
http://www.jsonline.com/news/OzWash/feb02/18900.asp
http://www.privacyrights.org/http://www.tuc.com/
http://www.eguifax.com/

How do corporations create visions of the future, identify core critical mission priorities, and delivery high quality education and training to clientele in an e-learning format? 
How can education apply e-commerce concepts and ideas to distance education online? 

WAR ON TERRORISM

Focus on electronics upgrades, unmanned aircraft, intelligence-gathering and night vision.

"With the U.S. embarked on a war of uncertain length against scattered and hidden foes in countries as yet unknown, this much is at least certain: The long decline in defense spending that began even before the collapse of the Soviet Union has been reversed. After hitting a peak... " 

Alstar, Norm. "War On Terrorism: Sparks Renewed Defense Spending." Electronic     Business, 28(2), February 2002,38-44 
http://www.eb-mag.com/

Center for Defense Information    http://www.cdi.org/
Center for Strategic and Budgetary Assessments   http://www.csbaonline.net/
Global Security Organization     http://www.globalsecurity.org/
Quadrennial Defense Review      http://www.defenselink.mil/pubs/qdr2001.pdf
Teal Group    http://www.tealgroup.com/
U.S. Department of Defense     http://www.defenselink.mil/

MANAGING A MEGA-PROJECT: JOINT STRIKE FIGHTER (JSF)

"Having won what figures to be the largest defense contract in history, Tom Burbage is both  elated and edgy. Elated that Lockheed Martin Corp. has been chosen to build the next-generation fighter for the U.S. military - a contract that eventually could be worth more that $200 billion. But edgy because Burbage, executive vice president and general manager of the Lockheed Martin Joint Strike Fighter (JSF) program, knows that history's largest defense contract will require exacting and managerial execution. 

In the coming weeks, Burbage - along with his partners, Los Angeles-based Northrop Grumman Corp. and UK-based BAE System - will expand its development team from 400 to 7,000." 

Alstar, Norm. "Managing A Mega-Project." Electronic Business. 28(2), February 2002,47-49. 

Joint Strike Fighter Program  http://www.jast.mil/ieframes.htm
Lockheed Martin   http://www.lockheedmartin.com/
(Also, see January issue of the KM newsletter. Access instructions are located on page 8). 

MICRO-ELECTROMECHANICAL SYSTEMS (MEMS)

"Mike Jamiolkowski decided he'd spotted the next big think at a 1994 conference on the promising new field of micro-electromechanical systems (MEMS). The technology - which uses semiconductor-related tools and processes to fabricate tiny micromachines - was still largely a laboratory curiosity at the time, but it seemed to offer vast potential." 

Arensman, Russ. "At Long Last: MEMS." Electronic Business. 28 (2), February 2002, 50-55. 

The MEMS Industry Group  http://www.memsindustrygroup.org/
The MEMS Clearinghouse   http://www.memsnet.org/
The MEMS Center  http://www.memscenter.com/memscenter/memsc
Small Times Media  http://www.smalltimes.com/

SHIPPER OF THE YEAR

"When it comes to 'healthy' companies, there are few that can outshine Abbott Laboratories, the Chicago-based health care company. Today's global shippers aren't just leaders within their own industries. Maintaining complex supply chains around the world also requires them to become experts in transportation and logistics too. Abbott Labs is no exception. It operates in 24 foreign countries and sells it products in more than 190 nations worldwide." http://www.abbott.com/

Sowinski, Lara L. "Shipper of the Year: Abbott Laboratories." World Trade. 15(3), March 2002,20-21.  http://www.worldtrademag.com/

(Abbott, Baxter, GE Medical, Johnson & Johnson, and Medtronics are creating an Internet-based marketplace that will allow hospitals and other health care providers to link directly to suppliers. Access instructions to "Globalization and the Family of IT Careers" in this newsletter on page 8)

WHAT YOU DON'T KNOW CAN HURT YOU

"As world competition enters the 21st century, companies must seek new opportunities in foreign countries. Foreign opportunities mean bigger risks these days, in both political and commercial terms. Proactive management is required to reduce these risks. This mandates targeted business intelligence about individual companies and clearly defined business problems." 

Even-Shoshan, Moshe. "What You Don't Know Can Hurt You." World Trade. 15(3), March 2002,30-31. http://www.worldtrademag.com/

GRASPING GLOBAL LOGISTICS SOLUTIONS

"There is clearly a need for "Logistics Solutions 101" in today's marketplace, as the minefield of vendors offering logistics solutions is both far-reaching and complex. In an effort to make the initial evaluation process a bit less painful for our readers, World Trade magazine took a brief walk through the current logistics vendor landscape to share our observation. In doing so, we concentrated on a number of vendors that represent a wide cross-section of logistics, transportation, visibility, collaboration, and global trade functionality." 

Sweet, Jack. "Grasping Global Logistics Solution." World Trade. 15(3), March 2002,34-36. 
BridgePoint, Inc.     http://www.bridge-point.com/
Logility, Inc.       http://www.logility.com/
Tilion, Inc.       http://www.tilion.com/
TradePoint Systems, LLC    http://www.tradepointsys.com/
Precision Software     http://www.precisionsoftware.com/
Log-Net, Inc. *     http://www.log-net.com/

*(Access, browse, and mine Cross Border Supply Chain Optimization by John P. Motley) 

How do we prepare M-Gen for multi-modal distribution of "Breadbasket of the World" products to Africa, Korea, and/or Taiwan? What e-commerce units must be included in the curriculum?  How can an Electronically Networked Community create a Logistics Solutions 101 program? 
 

EXPORTING: A MAJOR BOOST TO ECONOMIC DEVELOPMENT
Data by Paul D. Churchill, Director, U.S. Dept. of Commerce, Milwaukee

The U.S. export volume has grown 243% over the past two decades. 
Exports have accounted for 30% of U.S. economic growth since 1989. 
Exports now account for 11% of U.S. GDP, and for 21% of U.S. GDP growth in 2000. Growth in the number of small businesses that were exporting: 
1987 - 69,354;    1992 -108,026;    1997 - 202,185
The figures represent only 1 % of all SMEs (Small and Medium Enterprises) in the U.S. 

What percent of the 1 % are Disadvantaged Minority Business Enterprises (D/MBEs)? 
What client-centered regional services could be provided to assist D/MBEs and fledgling entrepreneurs develop competencies and skills to compete in e-business internationally? How could articulated International Baccalaureate (m) programs assist in developing entrepreneurs with basics in for international trade with countries in Africa, Asia, etc? Access, browse, and mine the January issue of KM using instructions on page 8. 

BORN AGAIN: THE CIO OF THE FUTURE

"Three management experts set forth a definition of the CIO of the future, whose combination of technology, management and strategy skills make them true Renaissance CIOs." An outstanding feature of the article is a visual representation by David Sibbi, Grove Consultants International. 

Nolan, Richard; Croson, David C.; and Johansen, Robert. "Born Again." CIO Insight, 9, January 2002,43-49. http://www.cioinsight.com/http://www.grove.com.index.html/

CIO ARTICLES ON STORAGE AREA NE1WORK (SAN) WITH WEB SITES
BMC Software     http://www.bmg.com/
Computer Associates    http://www.ca.com/
DataCore Software    http://www.datacore.com/
EMC      http://www.emc.com/
FalconStor Software    http://www.falconsotr.com/
Innovation Data Processing  http://www.innovationdp.com/
InRange      http://www.inrange.com/
Legato Systems    http://www.legato.com/
Network Applications   http://www.netapp.com/
Veritas Software    http://www.veritas.com/
Wquinn      http://www.wguinn.com/
An additional page contains Planning Tools, Storage Service Providers, & Research Companies. 

E-BUSINESS TECHNOLOGIES BUYERS GUIDE

Communications News. February 2002. http://www.comnews.com/
The E-Business Technologies Buyers Guide lists 58 vendor Web sites by product and service. 

OFFSHORE OUTSOURCING GROWS TO GLOBAL PROPORTIONS

"The growing demand for inexpensive yet competent programming talent is pushing the off-shore outsourcing market beyond its roots in India and encouraging u.s. IT service providers to increase their use of overseas workers." "Fifty IT executives interviewed in a recent Forrester study of offshore outsourcing say they each spent an average of $8 million on these services in 2000 - roughly 12% of their IT budgets. The research firm projects that the average outlay will jump to $28 million, or 28% of IT budgets, in 2003." 

Greenemeier, Larry. "Offshore Outsourcing Grows To Global Proportions." Informationweek 875, February 11,2002, 56 and 58.    http://www.informationweek.com/

BIG MONEY FOR NANOTECH

"President Bush is seeking a significant increase in funding for nanotechnology research. The budget he sent to congress requests 17% more, or $679 million, for the federal National Nanotechnology Initiative, which funds university grants." 
Ewalt, David M. "Big Money For Nanotech." Informationweek. 875, February 11,2002, 18. http://www.informationweek.com/

NANO-BAR CODE PARllCLES and BIOLOGICAL MATERIALS

"Scientists have developed a way to make bar codes so small they can tag individual molecules. Researchers at Penn State University and SurroMed Inc. fabricated the bar codes, which they call nano-bar code particles, ...which are typically 300 nanometers in diameter and 5 microns long. The technology can be used to tag individual molecules to allow thousands to be tested at once... " 
Rendelman, John. "Bar Codes Go Molecular." Informationweek, 875, February 11,2002, 20.

 FAA TURNS TO SMART CARDS TO INCREASE AIRPORT SECURITY

"The Federal Aviation Administration said it will develop standards for airport security based on smart-card, encryption, and biometric technologies."

Maselli, Jennifer. "FAA Turns to Smart Cards to Increase Airport Security." Informationweek, 875, February 11,2002,26.  Informationweek has a number of technology centers. Access the Security Tech Center at: 
http://www.informationweek.com/techcenters/networking

FEDERAL LABORATORY CONSORTIUM FOR TECHNOLOGY TRANSFER

The U. S. government operates 600+ Research & Development Laboratories that engage in basic research for new product development. NEWSLINK is a publication of the Federal Laboratory Consortium for Technology Transfer for awareness raising about applications and cycles of development plus outstanding recognitions. NEWSLINK is free: http://www.federallabs.org/
 

ELECTRONICALLY NETWORKED COMMUNITIES (ENCs)

Government Technology and the Center for Digital Government are excellent sources on ENCs. GovTech published an outstanding special issue on ENCs in May 2000. (See page 8 for more).

Katz, Peter. "The 70 Percent Place." Government Technology. 13 (7), May 2000,8-9,45-47. 

Harris, Blake. "Rethinking Community: Before we build the technology infrastructure of the 21st century, we need to build the community of the 21st century." 
http://www.govtech.net/

BIBLOGRAPHIC REFERENCES WITH WEB SITES

Shank, Patti. "Where Am I: Good Web Site Navigation Will Help Your Learners Find What l They're Looking For." Online Learning. 6(1), January 2002, 42-44. Resources include: 

The Science and Art of Effective Web Design http://www.humanfactors.com/
Jakob Nielson's Web site    http://www.useit.com/alertbox/
The National Cancer Institute's usability site    http://www.usability.gov/guidelines
Patti Shank can be reached at her Web site  http://www.learningspeaks.com/

Webb, Wendy. "What's On Your Mind: Organize Your Thoughts With Mind-Mapping Software." Online Learning. 2(1), January 2002,38-40. Mind-mapping software include:

Axon Research       http://web.singnet.com.sg/~anon200
The Bosley Group    http://www.mindmapper.com/
Mindjet LLC     http://www.mindjet.com/
Norcan Data AS    http://www.visual-mind.com/

Welsch, Ed. "Cautious Steps Ahead." Online Learning. 6(1), January 2002,20-24. The article is about e-learning assessment with a list of readiness assessments online: 
http://www.learningcircuits.org/nov2000/chaonick.pdf 
http://www.geolearning.com/main/promotions/kit 
http://delta.ncsu.edulcs/download.html 
http://www.books.mcgraw-hill.com/training/elearning 
http://www.netreadiness.com/

GETTING WIRED: UTAH CIO TELL HOW

"Virtually every state governor has said something about his or her commitment to improving government with information technology. But few have gone as far as Michael Leavitt, governor of the state of Utah. By 2004, Governor Leavitt has decreed citizens will be able to find every state government service they need online, whether it be a place to register to vote, but a hunting license or register a new business. To make that dream a reality, Leavitt looked to the private sector for an expert in e-commerce, process management and business administration." 

Doyle, T.C. "Getting Wired: Utah CIO Tells How." VARBusiness. (18)3, February 4,2002, 48-50. http://www.varbusiness.com/http://www.wuliweb.com/ and enter code 1207843. 

ASSESSING CHALLENGES TO A VIRTUAL WORLD

"Assessing Challenges to a Virtual World" is a Visions issue of Government Technology. 
"Part of the lingering tragedy of Sept. 11 is that Americans now perceive the world to be a more dangerous place. Protecting citizens through increased security has become a major focus of law enforcement and of government generally. The sad part is not just that the continuing dangers are real. But that no matter how extensive the increased security precautions are, these dangers will persist. And sooner or later, we will suffer more terrorist attacks in one form or another." 

Harris, Blake. "Assessing Challenges to a Virtual World." Government Technology. 15(3), February 02,8 and 46-47. http://www.govtech.net/
Plus: http://www.centerdigitalgov.com/

In addition to the above-mentioned "Introduction, " outstanding articles include "Analysis: Seruring Strategies," "Security Reborn," "Freedom Exchange," "Enterprise Legacy," "Hole In The Web," "Ready The Defense," "The Next Generation of Terrorism," and "Military Literati." 

GLOBAL ENABLED SUPPLY CHAIN SERIES

Version 3.0 of The Global Enabled Supply Chain Map is included as a large pull out. 
"It should go without saying that every properly submitted and fulfilled order in the automated world requires a payment. However even if all demand chain processes are done electroniclly, it does not follow that every payment is also automated. The TowerGroup, a provider of information technology research for the financial services industry, estimates tha of the 15.4 billion of bills delivered in the United States last year, only 1 percent went through the entire billing cycle - from presentation to payment - in an automated environment. It seems that payment, for many companies, still resides in the Stone Age." 
Murphree, Julie. "Payment. "iSource, February/March, 2002, 54-58. Also, see article below. 

Harris, Neely, and Miller, Sarah. "2002 Pros To Know," iSource: Intelligent Solutions for the Enabled Supply Chain Business, February/March, 2002, 40-50. 

ACCESSING, BROWSING, AND MINING RESOURCES FOR APPLICATION

Access  http://www.blackboard.com/courses/webcom/ and enter as a guest. Click on "Announcements," "Course Documents," and "Warren Groff's Newsletters." The November issue of the newsletter contains a list of topics between the May 2000 and October 2001 issues. Browse "Career Development Through Knowledge Management (KM): Be A Chief Information Officer (CIO) For Your Digital Dividend Destiny" that was distributed at Summer Institute 2001. Career Development... and Vision Quest Thinking... contain numerous ideas and many Web sites. Click on "External Links" and "The Friendly Forum" and browse "The Friendly Forum: Class Discussion." Browse Asia Society, Globalization and the Family of IT Careers, Taiwan, Korea. 

Warren H.Groff, 3408 N. 49d1 St., Milwaukee, WI 53216-3208, 414-871-1127, http://www.blackboard.com/courses/webcom/coursedocuments/-254451433/groffw@nova.edu

NEWSLETTERS (with Links to Web Sites) and OTHER RESOURCES (with Links)

Access   http://www.blackboard.com/courses/webcom/  and enter as a guest. Click on "Announcements," "Course Documents," "Warren Groff's Newsletters" and resources listed below. All of this information contains many Web sites to which individuals can link. Topics in May 2000 through February 2001 were listed in the March 2001 issue of SP. Topics in the March and April issues were listed in the September issue (see Oct. issue for Sept. topics).

Publications cited in the newsletters, but by no means the only ones, include the following: 
Card Technology    http://www.cardtechnology.com/
CIO Insight     http://www.cioinsight.com/
Converge     http://www.convergemag.com/
eAI Journal     http://www.eaijournal.com/
EC World     http://www.ecomworld.com/
EDUCAUSE     http://www.educause.edu/
Field Force Automation   http://www.ffamag.com/
Exchange & Outlook   http://exchange.devx.com/
Electronic Publishing   http://www.electronic-qublishing.com/
Government Technology   http://www.govtech.net/
Group Computing     http://www.groupcomputing.com 
Human Genome Mg Info System  http://www.ornl.gov/hgmis
Information Week    http://www.informationweek.com/
Intelligent Enterprise   http://www.intelligententerprise.com/
Internet World    http://www.internetworld.com/
Knowledge Management   http://www.kmmag.com/
KMWorld     http://www.kmworld.com/
Mbusiness     http://www.mbizcentral.com/
Newslink (Federal Labs)   http://www.federallabs.org/
Online Learning    http://www.onlinelearningmag.com/
Print On Demand    http://www.printondemandmagazine.com/
Speech Technology Magazine  http://www.speechtechmag.com/
Syllabus     http://www.syllabus.com/
Training     http://www.trainingmag.com/
varBusiness     http://www.varbusiness.com/
World Trade     http://www.worldtrademag.com/
Electronic Newsletters (ENs) are listed in newsletters with directions for subscribing (Oct. p. 3). 

After the newsletters, click on "External Links," "The Friendly Forum," "The Friendly Forum: Class Discussion." Browse Asia Society, Globalization and the Family of IT Careers, Taiwan, Korea, etc. Access a few of the links. Consider requesting one the Asia Society Electronic Newsletters. Analyze competencies and skills from some of the "Family of IT Careers" links. Analyze "Taiwan" - Ministry Of Economic Affairs (MOEA) and Ministry of Education (MOE). See Groff, W. Strategic Planning (Thinking) for the Digital Era. 1999. ERIC - ED 432 932.

Warren H. Groff, 3408 N. 49th St., Milwaukee, WI 53216-3208, 414-871-1127, mailto:%20%20groffw@nova.edu